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Una aplicacion con demasiados problemas...
lentitud al cargar los descuentos, se a trabado hasta por 1 dia para activar un descuento, no aplica los descuentos completos si los productos tienen variaciones se los activa a unos y a otros no... realmente un problema mas que una ayuda.
Thank you for your feedback. We had checked our ticketing system and there was no support ticket raised, we had tried contacting you via email and phone for the past 2 days but we did not get a reply.
Kindly contact us so we can assist with your issue.
Too hard to use
Thank you for your feedback. Just in case if you had missed out on our onboarding email, we provide 1 to 1 onboarding for all our users. You can book an appointment here.
https://calendly.com/jasper-amai/onboarding-dm
Alternatively, you can chat with our support in-app and we will be glad to assist your queries.
The support we got was horrible; we uninstalled the app as we never managed to get support to fix our issue. They kept on saying it was fixed, but it never was. Namely, we wanted to manage campaigns based on tags, and if we added tags to a product, it didn't get discounted like it was meant to be and it used to work, but they were never able to resolve that. I will not install another app by Amai....
Thank you for your feedback. Unfortunately, there is no direct method provided by Shopify API to immediately discount a product immediately if a tag is added into the products. That is why our app will use a workaround method to check on the changes on a 4 hour interval basis and update the discount accordingly therefore the discount will not be applied instantaneously when a new product is tagged and will need to wait for the next scan time. Other competitor apps does not allow this solution and require you to manually restart a sales rules instead. We hope this clarifies.
This is the biggest season of the year for sales and they messed up all my prices. I contact the support and told me that takes 24 hours to fix the issue because the developers are in Eastern Europe.. In the meantime I need to sell for a lost of $100 per product, All my marketing strategy is lost and cost of advertisement also. However, its day time in Europe right now.
I do not recomand this application if they don't have a way to fix severe issues.
Don't install it if you have more than 20 iterations.
This is going to be a difficult review to write. The app is now nearly unusable. Cannot see all Shopify collections and also cannot select products that are not already on sale. Very disappointing. The previous version was better than this, but had its own set of warts. The Spur-IT CEO is very customer-friendly and user-oriented, but this experience makes me question whether the Spur-IT developers have ever actually operated an ecommerce store. It's like that don't clearly understand the needs of a seller.
Very poor service! Regret with this company for 2 yrs, Very poor service! Regret with this company for 2 yrs :(
Thank you for your review. Unfortunately, apart from your refund request on 5 December 2022 10:33pm (+8 UTC) (which we had replied within 4 minutes upon receiving the email) we did not receive any further support request from you either by chat or emails.
Do let us know what are the issues you had encountered and we will gladly assist you. Thank you.
The app is very bad. It causes a very bad problem to our code. The shop was closed for two days because this app. It´s also dosen´t work like they say. There is in the rules that " If you change prices after create rule" the price will not change back. Yes it will.
DO NOT DOWNLOAD
We're very sorry to hear that you've faced difficulties using our app, by the way, could you please specify about code problem in your store?
Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to get more details.
Hello my app is installed but not working it keep saying "oops something went wrong" and will not connect.
Thanks for your feedback. We tried to contact you via email and over the phone in order to discuss the sutiation (since as we see, the app works fine now) but didn't receive any response yet. Please drop us a line at your convenience. Thanks in advance!
DO NOT DOWNLOAD WILL SCREW YOUR CART ! CART PAGE LOOPING ENDLESSLY! First, the app rules were not working, support took 2 weeks to fix the issue ! by fixing the issue they created another one : our cart page was looping endlessly. They say they fixed the issue but the issue is still there ! This caused us a huge loss in terms of sales ! If you are on Prestige Theme by Maestroo "stay away from this app and all apps from SpurIT" this is the advice of Maestroo Prestige Theme developper !
Not cheap, and stopped working just before BFCM. I'm now left frantically trying to find an alternative, and out of pocket for money spent on this app.