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This app has massive potential - I like the ideas it has and the interface it uses.
The problem is each thing I tried to do with it didn't work and I had to contact the support each time. I do not have time to wait around for fixes for rudimentary functions.
The product search function responded to every word in the term rather than the whole phrase, meaning a simple 3 word product title search would return every product matching one of the 3 words. The devs did make changes to this within 24 hours which was good, but it shouldn't have been an issue to begin with. It can only search via title, not via SKU.
The critical issue was a sale wouldn't respond to changes, leaving a default animation on discounted prices firstly which I didn't want. I then tried to turn the sale off and it wouldn't turn off at all. This is a big, potentially costly bug in my view, and if something like this exists this app should not be on this app store yet - no matter charging customers for it. I disabled and removed the app shortly after to resolve the issue.
The app also does not change prices in the "compare at" field within Shopify itself, rather it creates a discount code which is applied in the Shopify, causing knock-on effects with other apps or automated collections, as well as PayPal and Google checkouts. This is logical but should be considered within the setup of your store.
Hi there, thank you for your review! I wanted to provide some feedback since we have released a new version of the app last November which addresses some of the issues you have mentioned in your review.
Changes to a (sale) promotion are now 100% instant. Once you deactivate or delete a promotion the effect is immediate.
The ability to combine Discount Ninja promotions with other apps has been improved significantly in the latest version of the app, making it more compatible with other apps than ever before.
We have also introduced new features, including "buy x, get y", "bogo" and "free gift with" as well as a "promotion code field"!
The app looks super interesting and has a lot of features. We installed it hoping it would help with our conversion rate but it has only caused us trouble. After asking for the support to install the Dynamic Pricing on our theme, we had a bug in our store where after adding a product to the cart, the load button keeps spinning, and also the cart is not being displayed correctly, no product is being shown. They installed the code for Dynamic Pricing and immediately reported this bug and said that it was coming from another app that was installed in our store but we had never used, and never caused trouble. The bug was not happening before the changes did by Discount Ninja, so I asked them to undo the code they had done, they said that I could just install a backup version of the theme and the changes would be undone. I did this and uninstalled both "Discount Ninja" and the other app, but the bug persists. We also talked to the support of the other app (the one they said was causing the bug) and they said: "We have checked this over carefully and can confirm this isn't related to our app. Our app won't edit theme code (specifically to avoid problems like this) - everything is contained in a javascript tag, and when you remove the app you remove the tag. I've checked your site and the tag is no longer there.
I hate to point to another developer - but if Discount Ninja have been editing your theme, then it's highly likely the issue is related to them - and I'm pretty certain they will edit your cart too." The theme support is obviously not able to help us because the theme has been changed already. Now I'll have to pay for a developer to solve this issue. Very disappointed. Don't recommend it.
Hi there, we'd appreciate it if you could remove this review immediately as it is both misleading and incorrect.
The issue you experienced (loading icon on add to cart button) was caused by a bug in your theme (Maker from Troopthemes, version 4.2.0 released in 2018 - https://support.troopthemes.com/release_notes/maker/#version-4). Claiming that there is a link with Discount Ninja is factually incorrect and affects the perception of our brand and the quality of the app.
The Discount Ninja support team spent a great deal of time attempting to troubleshoot this issue for you, but was unfortunately unable to find the root cause as the issue was buried deep in the minified JavaScript file of your theme. I spent some time on it myself and was able to identify the issue. I found the exact line in the theme.min.js where the theme's code fails (due to a call to a non-existent JavaScript function). I sent you a recording that shows precisely where it fails: https://www.loom.com/share/825ef87397a14f6791b95bc3ec0d6038
We're happy to hear that you feel the app is "super interesting and has lots of features". If you choose to reinstall once the problem in your theme is fixed, I'm sure you'll find it can bring great value to your shop.
Wishing you all the best!
Terrible platform. Very buggy and little to no customer service. Persisted with these guys for a week to get some simple items fixed. Fed up I Uninstalled their app per their help instructions and all their code is still everywhere. Asked for assistance and they went silent. STAY AWAY!
Hi there InkPop. Thanks for your feedback.
Discount Ninja has professional, round-the-clock 24/7 customer service. We help customers via chat, email and allow for scheduling face-to-face conference calls with screensharing when it is required. Our tier 1 customer service agents are trained to help resolve your issues quickly and escalate to our tier 2 agents if necessary. We're sorry to hear that you did not receive help quickly.
Please note that Discount Ninja is automatically uninstalled when you delete the app. If you do so from within the app, there are no further steps required. If you do so from the app list in Shopify then you'll want to follow the simple instructions we send automatically after uninstalling the app to ensure the script of the app is not still present in your theme. These instructions are simple to follow and take less than a minute to complete. While there may be some files left in your theme that are related to the app, those have no impact on the performance of your theme and can be, if you prefer, removed. Our customer service is always available to assist you in this process.
Don't waste your time. App was buggy and customer service was horrendous. App would only sometimes accept discount codes from Shopify and Discount Ninja. Solicited support on several occasions and only received one-line response with a link to FAQ page, and even then would take 48 hours for them to respond. I would not trust this app to effectively and efficiently support my store.
Hi there Sloppy Chops Co,
Thank you for trying Discount Ninja!
The feature you were interested in using is a recent addition to the app and allows visitors to add one or more Shopify discount codes and Discount Ninja promotions to the cart. It's a great capability to have since it allows Shopify merchants to allow multiple discounts to be added to the cart and visitors don't have to go to the checkout to add them!
We are aware that this new feature did not behave as expected on your store and our development team is fixing this at the moment. We are sorry that this feature caused an issue for you and thank you for your feedback.
it's the worst application I've ever seen in my life, believe me for all those who read this comment I strongly advise you not to install it, considering the 4.1/5 rating I had my doubts but I told myself I'm going to try it anyway! but when I tried it it's really a disaster this application and their customer service even more! it doesn't even deserve 1$/month
Hi there Mr. Ouzzane, as discussed over email I wanted to extend my apologies for the poor experience you have had with our customer support team. While we continuously train our team, the experience we had was not up to the standard we expect. We are addressing that internally. Unfortunately, we have not had a chance to have a call yet. I'd appreciate the opportunity to explain to you personally why Discount Ninja is the #1 solution for Free gifts, BOGO, tiered discounts, and stacking. The 250+ active Shopify Plus merchants and 30.000+ Shopify merchants that use Discount Ninja every day can confirm the app and the support we provide is worth every penny (the subscription fee is paid for almost immediately with the extra money you make with the promotions powered by Discount Ninja)! As you can read in the many 5-star reviews of the app, the app is very comprehensive. It adds a ton of features that help move the needle. This is why so many Shopify merchants rely on the app to differentiate their business, grow average order value, and ... create fantastic BFCM promotions. I hope to talk to you soon!
The app features are great in theory. But the customer is SO bad that its pointless to even try. I installed the app and asked them for support - so the guy said - "yes we can assist you, but it can take a week or two" So I uninstalled the app. Then someone else reached out from their team to me on email saying "did you have a bad experience, I can help setup everything for you quickly and properly". So I said "sure why not"! After reinstalling the app, the guy who made the promises vanished. Someone else started emailing and said the other guys not available. He said, "I will get the fixes done asap". Two days later I mailed them, they didnt reply. Three days, 4 days, 5 days - no reply. So i reached out on their chat and told them what happened - He was seeing my messages and deliberately chose not to reply. What was I asking for? Alignments were messed up, the slider cart kept reloading, and when free gift was getting added to cart, it was not showing as free. full price was showing. their code was not working. I just got so annoyed from their customer service and all the lies and redirecting that it was not worth the app. Good luck to your team. If someone else comes up with an app with similar features, id try that but never from your team again.
We installed this app because we were looking for some advanced discount options, It was the worse decision we ever made. The installation support of this app is terrible. The app didn't work for our store, but instead of helping us out immediately, they told us to wait for a couple of days or hire a developer. In the mean time we were not able to offer any discounts. In the end, the app worked, but it was making our checkout terribly slow. It took around 5 second to load the cart template, and around 20 seconds to redirect to the checkout. When I told the support about this, they told me that they couldn't do anything about it now because there developers are busy (we even offered to pay!). After that, we wanted to uninstall the app. Although they helped us with removing leftover code quite quickly, they forgot some of the leftover code, so we still had to remove the app by ourselves... Honestly I wouldn't recommend this app to any store owner. It is hard to understand that the support of this app is so terrible for a monthly payment of $70.
Thank you for your review.
As discussed on the phone and over email, we are sorry to hear the second and third-level support teams did not have sufficient availability to assist you immediately during your onboarding process.
The availability of our technical staff was extremely limited at the moment you installed due to the fact that we were rolling out an important update to the app, which, among other things included improvements in the checkout performance. We apologize for the inconvenience this has caused you.
Should you decide to reinstall the app, we will provide you with an extra onboarding call to ensure you can test all the features during your trial!
Didn't work... at all. I installed this app, it didn't work so I reached out to the developer. They said they would get back to me and they haven't. It might be a great app but I wouldn't know because it literally wouldn't open for me.
Hi there, thanks for your review. We're sorry you had an issue with the installation of the app. Also, I wanted to inform you that we have recently launched a completely reworked version of the app which includes many new features we're sure you're going to love!
Automatic discount doesnt work properly. Really annoying and frustating. Eventho I did everything right.
Thank you for your review, we appreciate your feedback. Please note that Automatic discounts do work properly. I notice you uninstalled after ~2 hours. Perhaps you expected to see discounted prices before checkout? On some themes you need to request Dynamic Pricing setup in order for that to work. Fortunately, our support team is available 24x7 and can set this up for you free of charge. Simply request it in the app from the dashboard or from Settings > Dynamic Pricing > Installation. Or set it up here yourself using the documentation available here: https://support.discountninja.io/en/articles/2475856-setting-up-dynamic-pricing-summary
Something to keep in mind, the free offer isn't 14 days - it's 7 days. I'm still going to try it, but I was hoping for the full 2 weeks to get the feel for it.
The app did indeed briefly state an incorrect number of trial days in the settings screen on the day you installed the app. This mistake has been corrected.
Discount Ninja currently offers a 14-day free trial.
You're welcome to explore all the features of the app for two full weeks, free of charge.