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After installing: - Free gifts would not show up in the cart unless the page was refreshed. - When the free gifts did show up it would show the full price not that it was added to the customer's cart as a free gift. - Sometimes even at checkout the item would not be discounted or recognized as a free gift. - Paid for express installation of dynamic pricing and after a week there were no changes. Although they did alter the code in my theme, nothing worked properly. - Unreliable behavior, sometimes gifts or discounts would not be added. After the theme was altered by their team to install dynamic pricing: - The time it took to load the checkout was over 10 seconds. When the user clicked the checkout button it would appear that nothing happened and the checkout was not loading. - The themes cart icon at the top right of the page is now pushed off the right of the page slightly. - Page load speed score dropped from around 35-36 which was rated as an average load time for stores like mine to 30 which is rated as slower than stores like mine. After uninstalling: - The themes cart icon at the top right of the page is still pushed off the right of the page slightly. - Page speed score has remained the same. - I have reached out to support to ask for help on this and make sure all the code that was manually entered when trying to install dynamic pricing is removed and they have been unresponsive.
Hi there Michael,
Thank you very much for your detailed feedback. Very sorry to hear you had a poor experience setting the app up.
The setup on themes, including Turbo, with drawer carts can be a bit more complex and can involve some minor JavaScript edits. You requested our team to set it up for you and it looks like the work done was not done well. I'm sorry about that and, as mentioned in the communication I sent via email, I'm happy to review and fix that myself.
Discount Ninja is designed to show a discounted checkout. It does so by taking over the checkout button. Some other apps or scripts can prevent the app from doing that successfully. In such cases, our support team can help you troubleshoot that. The effect the app has on the performance of the load of the checkout is minimal when the implementation is done correctly.
As mentioned via email I understand mistakes were made on our side on the setup of the app and I'd welcome an opportunity to fix that for you.
I used this app for our Black Friday sales and struggled to get it to work with our theme. Spoke with Bart in the support team and he sorted it out for me and helped with all my questions. Thanks!!
You're welcome! Best of luck with your Black Friday promotions!
░F░A░N░T░A░S░T░I░C░ ░C░U░S░T░O░M░E░R░ ░S░E░R░V░I░C░E░
I got this app the other day and it wouldn't work at all. I contacted support and got BART who spent ʜᴏᴜʀꜱ scouring my site code, dedicated to working it out, all the while staying prompt with his replies and assistance. It turned out I had another discount app installed that was blocking their app from working. It is all fixed now and I'm very pleased with their highly dedicated customer support ! ⭐⭐⭐⭐⭐
This app has massive potential - I like the ideas it has and the interface it uses.
The problem is each thing I tried to do with it didn't work and I had to contact the support each time. I do not have time to wait around for fixes for rudimentary functions.
The product search function responded to every word in the term rather than the whole phrase, meaning a simple 3 word product title search would return every product matching one of the 3 words. The devs did make changes to this within 24 hours which was good, but it shouldn't have been an issue to begin with. It can only search via title, not via SKU.
The critical issue was a sale wouldn't respond to changes, leaving a default animation on discounted prices firstly which I didn't want. I then tried to turn the sale off and it wouldn't turn off at all. This is a big, potentially costly bug in my view, and if something like this exists this app should not be on this app store yet - no matter charging customers for it. I disabled and removed the app shortly after to resolve the issue.
The app also does not change prices in the "compare at" field within Shopify itself, rather it creates a discount code which is applied in the Shopify, causing knock-on effects with other apps or automated collections, as well as PayPal and Google checkouts. This is logical but should be considered within the setup of your store.
Hi there, thank you for your review! I wanted to provide some feedback since we have released a new version of the app last November which addresses some of the issues you have mentioned in your review.
Changes to a (sale) promotion are now 100% instant. Once you deactivate or delete a promotion the effect is immediate.
The ability to combine Discount Ninja promotions with other apps has been improved significantly in the latest version of the app, making it more compatible with other apps than ever before.
We have also introduced new features, including "buy x, get y", "bogo" and "free gift with" as well as a "promotion code field"!
After trying out over 100+ apps in the last 5 years.... Discount NInja had by far the best customer support I have ever experience in the last 24 hours of installing the app. We were trying to get the app to do something specific in the cart page and a few errors occurred in the process. So, we did the onboard assistance and they worked on the issue, a staff member got on a call with me to make sure 1. the app functions the way we want it to and 2. all of my questions were answered (which were many... to make sure the app functioned the way we wanted to) I truly appreciate this level of support. Thank you again Bart (discount ninja member who assisted me) and Discount Ninja staff.
Amazing customer service, and great functionality with this plugin. This plugin can literally do everything you could possible want to do. Would 100% recommend.
The team at Discount Ninja is grateful for your kind recommendation!
Support for this app was phenomenal!! We had a last-minute sale we were trying to get this working for and they went above and beyond to make sure it worked as we needed it to. Thank you!
Seems like a good interface and some functionality on the free version. However it broke my cart process and meant people couldn't check out.
The app looks super interesting and has a lot of features. We installed it hoping it would help with our conversion rate but it has only caused us trouble. After asking for the support to install the Dynamic Pricing on our theme, we had a bug in our store where after adding a product to the cart, the load button keeps spinning, and also the cart is not being displayed correctly, no product is being shown. They installed the code for Dynamic Pricing and immediately reported this bug and said that it was coming from another app that was installed in our store but we had never used, and never caused trouble. The bug was not happening before the changes did by Discount Ninja, so I asked them to undo the code they had done, they said that I could just install a backup version of the theme and the changes would be undone. I did this and uninstalled both "Discount Ninja" and the other app, but the bug persists. We also talked to the support of the other app (the one they said was causing the bug) and they said: "We have checked this over carefully and can confirm this isn't related to our app. Our app won't edit theme code (specifically to avoid problems like this) - everything is contained in a javascript tag, and when you remove the app you remove the tag. I've checked your site and the tag is no longer there.
I hate to point to another developer - but if Discount Ninja have been editing your theme, then it's highly likely the issue is related to them - and I'm pretty certain they will edit your cart too." The theme support is obviously not able to help us because the theme has been changed already. Now I'll have to pay for a developer to solve this issue. Very disappointed. Don't recommend it.
Hi there, we'd appreciate it if you could remove this review immediately as it is both misleading and incorrect.
The issue you experienced (loading icon on add to cart button) was caused by a bug in your theme (Maker from Troopthemes, version 4.2.0 released in 2018 - https://support.troopthemes.com/release_notes/maker/#version-4). Claiming that there is a link with Discount Ninja is factually incorrect and affects the perception of our brand and the quality of the app.
The Discount Ninja support team spent a great deal of time attempting to troubleshoot this issue for you, but was unfortunately unable to find the root cause as the issue was buried deep in the minified JavaScript file of your theme. I spent some time on it myself and was able to identify the issue. I found the exact line in the theme.min.js where the theme's code fails (due to a call to a non-existent JavaScript function). I sent you a recording that shows precisely where it fails: https://www.loom.com/share/825ef87397a14f6791b95bc3ec0d6038
We're happy to hear that you feel the app is "super interesting and has lots of features". If you choose to reinstall once the problem in your theme is fixed, I'm sure you'll find it can bring great value to your shop.
Wishing you all the best!
I have used Discount Ninja for a sales event. We can control more parameters than any other app we previously used. We used Ninja to combine two discounts and it works very well. It solved one major problem: We don't want customers to use discount coupons at the same time with a sales event. The countdown timer works great. Thanks to Bart and Andrea, installation of the snippets done perfectly and we can show the discounts on every page. A very good designed app and perfect customer service and guidance.