Discounty: Bulk Discount Sales

A COMPLETELY USELESS APP!

It is honestly hard to understand how this app has received so many 5-star reviews.

For anyone considering installing Discounty, I’m sharing my actual conversation with their support team below.

My message to Sarah:

Hi Sarah! I created a 25% off Bulk Price Editor campaign for my entire store. The campaign shows as Active and says 207 discounted variants, but the discounted prices are not showing on my storefront. The product pages still display the original prices. Could you please check why the price changes haven't been applied?

You ask “Sarah” a question, and “Harry” answers. :)

Harry:

Hi Hasan,
This is Harry here from the team. I hope you are doing well.
I'm glad you reached out to us.

Thank you very much for sharing this. May I ask if you’re using fixed prices for your market?

I’m asking because fixed prices are hardcoded in Shopify, and will override the discounts.

:)

Great answer, Harry!

Apparently, even Harry doesn’t seem to understand what this app is supposed to do. :)

My response:

Hi Harry,

Yes, I am using fixed prices for my market. However, I don't understand why this should prevent Discounty from doing what I subscribed to it for.

I subscribed to Discounty specifically to apply a 25% price reduction to my existing store prices. Your system allowed me to create the campaign, shows it as Active, and currently reports 207 active discounted variants — yet the prices customers see on my storefront have not changed at all.

I don't want to manually change hundreds of product prices. That is exactly why I subscribed to a bulk price editor.

Please tell me how Discounty can apply the 25% reduction to my existing fixed prices, or what exact setting needs to be changed for this to work.

So, before replying to “Harry” — or was it “Sarah”? — perhaps you should wait for Meloni to answer first. :)

Half-baked software – Wasted hours with support

I installed and used this app for 3 days. My verdict: the software is completely half-baked. I only created 2 fairly simple campaigns, and in both cases, I had to spend hours chatting with support just to get basic features to work. Even the most fundamental elements (like proper text display) had to be manually fixed by their team for my store. For commercial, paid software, this is an absolute dealbreaker. Ultimately, I decided not to keep the app and uninstalled it. A complete waste of time!

To top it off, here is a direct quote from one of their support reps in the chat:

“You shouldn't have had to fix the app yourself, repeatedly test its behavior, or watch us manually adjust the widget positioning to make the campaign display correctly. I understand why this gives the impression of an unprofessional process and makes you feel like the app isn't fully ready for use.”

If you want to offer massive discounts, you must double-check that you don't have any active discounts, because the customer can duplicate them. Also, once the campaign is created, it cannot be paused. Furthermore, I uninstalled the app and it still affected product prices. Be very careful when installing this app; it's very intrusive.

Wouldn't let me use the app because they claim my site sells alcohol, which it does not. Then they claimed well it's alcohol intent. Whatever. I can't sell Wine glasses? Useless. Find a better app

doesnt work for me

Even if the app it's pretty much easy to use has many bugs that not even their Staff is able to recognize and act accordingly.

I contacted them many times for error with their usability or feature:
- AI Agent is useless and time wasting
- Agent are slow to respond, they have to escalate to somebody, they take 20-30 min to then explain stuff you already know and in the end they tell you (without saying it directly) that you have to solve the problem yourself. Especially on Fridays (they are already in Week End Mode)
- After 1 hour in chat, everytime I just solve the problem myself. So why bother?
- I am gonna change app very soon after years but now we got to the point of not return.

I would not advise this to Ecommerce Manager like me.

Can't choose a plan. "Chat with us" doesn't work. Tried to create a discount, it told me I needed to upgrade but provided no options or the ability to upgrade. Crap, crap and more crap.

When you frequently experience Discounty reverting the product price back to a wrong price point, then trust in the app vanish.
The app notifies about issues regarding this topic, but they somehow blame Shopify. If that's the case, I don't understand why Discounty even offers use of this app, when it's apparently not stable.

La voy a tener que borrar, no me sirvió, estaría bien que agregaran desde el inicio en los precios de producto tachado el precio regular y el precio nuevo en rojo. Tira muchas ventas porque el descuento se ve hasta el carrito

I had an extremely frustrating experience with the customer service. Unfortunately, it was disasterously poor. When I reached out for assistance, I was met with unhelpful responses and a rude attitude that suggested a complete lack of understanding of their own system.

It felt like I was talking to a robot rather than a person who could assist me. I expected much better support, but this experience has left me thoroughly disappointed. I hope they address these issues soon!