Discounty: Bulk Discount Sales , 165件のレビュー
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Uninstalled the app and the discounts have not been removed from our store - we manually have to adjust the prices, we have also been overcharged from the plan price.
Thank you for your feedback. We deeply regret the issues you've encountered with Discounty.
To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this.
Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund.
We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.
Code still on my website now I have to find a way to remove it. I don't recommend this service.
We're sorry for the inconvenience you're facing. It appears there may be a misunderstanding. Our app doesn't make changes to your store, and we do not leave any code on your website.
To provide some context, our 'General discount campaigns' adjust product prices and compare-at prices. If the campaign isn't deactivated before uninstalling the app, it can lead to remaining discounts. It seems that you have uninstalled our app without deactivating your discount campaign. Therefore, the discounts are still active on your store.
In order to remove the discounts, we kindly ask you to reinstall our app, and we'll resolve this matter quickly.