Discounty: Bulk Discount Sales

Great app with useful features. I had an issue with the progress/shopping bar, but the support team fixed it quickly. Excellent customer support. The app would be even better if these bugs were resolved before release.

Great app if you want to stack discount codes and has great customer service if your having trouble setting the codes up.
Price is a little expensive and the 2 basic price points don't include the more advances code set up - which is why I downloaded the app as Shopify doesn't allow stacking.
Overall, a great app

Even if the app it's pretty much easy to use has many bugs that not even their Staff is able to recognize and act accordingly.

I contacted them many times for error with their usability or feature:
- AI Agent is useless and time wasting
- Agent are slow to respond, they have to escalate to somebody, they take 20-30 min to then explain stuff you already know and in the end they tell you (without saying it directly) that you have to solve the problem yourself. Especially on Fridays (they are already in Week End Mode)
- After 1 hour in chat, everytime I just solve the problem myself. So why bother?
- I am gonna change app very soon after years but now we got to the point of not return.

I would not advise this to Ecommerce Manager like me.

UPDATE:

Despite many problems experienced with this app, there are some members of the staff which are really helpful and available to help you out. My update on the review is for RIck who help me in activating some campaign. Thanks

This app is great if you if you only have one market or if you don't have fixed pricing. Its a quick way to apply and remove discounts but doesn't work if you have fixed prices.
Customer service gets 5-stars though, they are always knowledgeable, speedy, and efficient. Special thanks to Nilou for solving my issue in minutes.

I’ve been using Discounty and overall it’s a solid app with some real strengths, but also a few things that don’t quite work for my store.

On the positive side, the customer service has been phenomenal — Pearl and Grace were professional, helpful, and quick to assist. The built-in chatbot is excellent as well — knowledgeable, easy to use, and great for quick troubleshooting. Together, they’ve made support one of the strongest parts of this app. The app also uses Shopify’s native UI, which makes it intuitive and easy to navigate, and it gives you the ability to set discounts for individual products, which Shopify doesn’t natively provide.

Where things fall short for me is in the limitations. The biggest is the pricing model, which is based on product variants — the more sizes, colors, or product options you add, the higher your monthly cost climbs. For a store that’s constantly adding new products, this just isn’t sustainable. I also ran into problems with discount stacking, since offers created in Discounty don’t automatically block other discounts from being applied. That led to customers combining promotions in ways I didn’t intend, which is a dealbreaker for my setup. On top of that, much of the functionality overlaps with Shopify’s native discount tools, making the app feel somewhat redundant in my case.

Overall, I think Discounty has a lot of potential and is backed by a great support team, but the pricing structure and discount stacking limitations make it difficult for me to justify long term. For merchants who need finer control over individual product discounts, this app could be very useful — but for a growing catalog like mine, it isn’t the right fit.

Miles was absolutely wonderful—so kind and helpful! Their customer service is truly excellent.

The only thing to note is that since we sell internationally and had fixed prices set for various regions, it became quite complicated to apply discount pricing. I had to manually adjust each region's pricing to non-fixed in order for the discounts to work properly.

This app works perfectly if you're selling locally or not using fixed pricing structures. Overall, it’s a great tool with outstanding support.

The Discounty app was easy to set up and had my first sale running within minutes. I really like they use common language and you don't need a degree in marketing to understand how to setup your first sale. Right after installing they have a on-boarding team member contact you via chat to let you know they are here to help if you run into issues, which was nice.

Great app for easy product discounting! Some work is needed in setting up the products in your store but easy to use once this is done.
Team is also very helpful troubleshooting any issues - Pearl recently helped us out on a very confusing problem very quickly! Thanks team.

L'app è un po' macchinosa da usare, ma una volta imparato il metodo di utilizzo va bene. Il servizio clienti è efficiente ed affidabile (specialmente Pearl, davvero gentile e disponibile). Consigliata!

The app and my website theme weren't totally compatible and were both showing the "savings" in the cart (ie: the "savings" under the Subtotal were appearing twice, once from my theme and once from the Discounty App. I spoke with Nareh via chat and had it sorted within a few minutes. This is my first time using this app, but so far my experience has been good.