Discounty: Bulk Discount Sales

Discounty: Bulk Discount Sales

Avaliações (488)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
14 de novembro de 2024

1. Installed and 2nd discount wouldn't work.
2. Messaged help desk.
3. Next day they apologized in email for not responding saying they were helping black Friday customers and couldn't get to our concerns.
4. Then they explained that their app isn't working with Shopofy collections despite being advertised and an option.
5. They asked us to handle the discount by either individually tagging or selecting all 2500+ items... by hand...

Requested refund and deleting app as they have no resolution planned.

ChronoAmerica
Estados Unidos
4 days usando a aplicação
16 de novembro de 2024

The function I needed to trial was going to cost over $70 USD so I disabled the app. The discounts still appeared incorrectly on the website even after disabling. Their chat AI bot was of no help and I couldn't find any articles in their help section on how to fix this.

Divine Me Essentials
Nova Zelândia
37 minutes usando a aplicação
Questão respondida por Discounty 17 de novembro de 2024

Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration.

To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize.

We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users.

We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.

15 de julho de 2024

After cancelled they still keep billing me! Horrible

Toltrazuril Shop
Estados Unidos
4 months usando a aplicação
Questão respondida por Discounty 19 de julho de 2024

We apologize for the inconvenience you experienced. According to Shopify's billing policies, recurring app charges are generated at the start of each billing cycle. This means that a charge will appear on your bill even if you uninstall an app mid-cycle.

We have verified that no further payments were processed after your uninstallation. Despite this, we understand the frustration this has caused and are committed to issuing a refund.

We have reached out to you via email to resolve this issue promptly. Your satisfaction and trust are our top priorities.

21 de novembro de 2024

it didn't work

Metamorphic Moons
Estados Unidos
33 minutes usando a aplicação
Questão respondida por Discounty 23 de novembro de 2024

Thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We take concerns like this very seriously. While we couldn’t find a support request from you, we’d love to understand what happened and resolve this quickly.

Your success is important to us, and we’re committed to providing the best experience with our app. We’ll reach out directly, but please feel free to contact us anytime at support@discounty.ai - Let’s get this sorted together!

23 de abril de 2024

Uninstalled the app and the discounts have not been removed from our store - we manually have to adjust the prices, we have also been overcharged from the plan price.

FOLKE PTY LTD
Austrália
3 months usando a aplicação
Questão respondida por Discounty 25 de abril de 2024

Thank you for your feedback. We deeply regret the issues you've encountered with Discounty.

To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this.

Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund.

We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.

26 de junho de 2024

App dont work, the ap load and load and load and nothing.
im try it 2 days 3 hours

Mein Shop
Alemanha
About 19 hours usando a aplicação
17 de maio de 2024

Very disappointed with this APP. Could not get a simple % off discount to work. The support team was not helpful.

Body Brazil
Estados Unidos
About 1 hour usando a aplicação
Questão respondida por Discounty 19 de maio de 2024

Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected.

According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused.

We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.

10 de outubro de 2023

Code still on my website now I have to find a way to remove it. I don't recommend this service.

Sonya's Warehouse
Estados Unidos
22 days usando a aplicação
Questão respondida por Discounty 11 de outubro de 2023

We're sorry for the inconvenience you're facing. It appears there may be a misunderstanding. Our app doesn't make changes to your store, and we do not leave any code on your website.

To provide some context, our 'General discount campaigns' adjust product prices and compare-at prices. If the campaign isn't deactivated before uninstalling the app, it can lead to remaining discounts. It seems that you have uninstalled our app without deactivating your discount campaign. Therefore, the discounts are still active on your store.

In order to remove the discounts, we kindly ask you to reinstall our app, and we'll resolve this matter quickly.