Disputifier: Smart Chargebacks

SCAMS

i havent checked my invoices for a while.

checked recenlty and found out they been charging me +25% fees, and worse of all, they havent replied to any chargebacks, I lost all cases + been charged 25%. absolute scammers.

Abigail was absolutely incredible to work with. Patient, thorough, and genuinely cared about getting everything right. As a small business, having support like this means everything. Could not recommend Disputifier more highly -- you are in good hands with this team.

This app is fantastic, and the team behind it is just as impressive. Mark and his team always provide excellent support, give clear and professional answers, and truly know their stuff.

Every question I’ve had has been explained clearly, and it’s obvious they’re very knowledgeable in this space. This is by far the best, most secure, and most trustworthy chargeback app available. Easy 5 stars.

Bleona was incredibly helpful and patient throughout the entire process. I was initially very confused and frustrated about a chargeback alert situation, but she took the time to clearly explain how alerts, refunds, and chargebacks work step by step.

Her responses were fast, professional, and reassuring, and she made sure I fully understood what was happening with my Shopify order and why the refund was automatically processed.

Even though the situation itself was frustrating, Bleona handled it with a lot of empathy and expertise. Excellent customer support — thank you again!

Update: Following some initial communication delays, the Vice President (Chris) has personally reached out to assist with my case. We are currently working through a complex technical verification together. While the issue is not yet fully resolved, I appreciate the professional and direct involvement from the management level to find a solution. Adjusting my rating to reflect the current effort.

10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.

the customer support is really good i got on a call and they helped me with all the problems i was got now its running smoothly

If you read any review about this app, read this one.

I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true.

On January 9, I emailed requesting a transfer to another provider.

On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees.

Their response was essentially:

“Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?”

I replied clearly the next day:
“Yes, please stop alerts with Disputifier ASAP.”

At that point, any reasonable person would expect billing to stop. It was very clear.

They continued charging me anyway.

When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement.

Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me.

It wasn't just one email either. I have multiple emails clearly stating:

- Disable alerts

- Cancel the subscription

- Stop all future charges

Despite that, charges continued.

To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place?

When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was.

I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings.

At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility.

I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled.

Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest.

BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.

We have been using this app for more than 1 year and for us it is the best app for stopping chargebacks and responding to them. 10/10

Mae was exceptional! She knew how to resolve my issues regarding my chargebacks