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Wish I could give -10 stars. Stay away from these mafias. Worst experience ever. This App is disgusting, It costed $317 for just two orders in the name of chargeback prevention. Stay away, do not use this service. I really doubt their 5 star reviews as well (Anyone can buy those reviews nowadays).
We're disappointed to see this review, particularly because it contains several statements that are simply not accurate.
First, the amount you referenced was not for "two orders." Your billing consisted of services that had already been provided, including chargeback alerts and disputes processed while your store was actively enrolled. We do not charge merchants for services that were never delivered.
Second, throughout the past two months, we made repeated attempts to speak with you and resolve your concerns. You acknowledged that you were busy and indicated you would make time to discuss the matter, but despite numerous follow-ups, that conversation never took place. We remained willing to review your billing in detail and find a mutually acceptable resolution.
Lastly, the claim that our reviews are purchased is entirely unfounded. Our reviews are from legitimate merchants and are also subject to Shopify's review verification and moderation standards. Making accusations without evidence is misleading to other merchants considering our service.
We remain happy to review your account with you and address any legitimate concerns. However, we believe it's important that public reviews accurately represent the facts and the efforts made to resolve the situation.
Abigail has helped me twice now and has been super quick and knowledgeable. Very valuable employee!
Chris is echt een top medewerker! heeft me goed geholpen heel duidelijk en ook over hun service. Mocht je echt vragen hebben ga naar Chris
Un equipo de atención al cliente increíble y un servicio excepcional. Su profesionalidad , ami me ayudo Bleona muy amable y simpática es realmente de otro nivel. Respuestas rápidas, excelente comunicación y se esfuerzan de verdad por ayudar. ¡Muy recomendable!
Excellent app and even better customer service! Daniela helped me sort out my integrations, billing descriptors, and PayPal chargeback alerts quickly and efficiently. She was very knowledgeable, friendly, and gave me straightforward answers to all my questions. Thank you, Daniela! 5/5 stars.
Amazing support team and outstanding service. The professionalism is truly on another level. Fast responses, great communication, and they genuinely go above and beyond to help. Highly recommended!
A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!
Great app, with great support! Mrs Mae has helped me with my issue and answered all my questions patiently!
Bleona was incredibly helpful and patient throughout the entire process. I was initially very confused and frustrated about a chargeback alert situation, but she took the time to clearly explain how alerts, refunds, and chargebacks work step by step.
Her responses were fast, professional, and reassuring, and she made sure I fully understood what was happening with my Shopify order and why the refund was automatically processed.
Even though the situation itself was frustrating, Bleona handled it with a lot of empathy and expertise. Excellent customer support — thank you again!
10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.
