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SCAMS
i havent checked my invoices for a while.
checked recenlty and found out they been charging me +25% fees, and worse of all, they havent replied to any chargebacks, I lost all cases + been charged 25%. absolute scammers.
This review is simply untrue.
1) Our pricing is 20% of the value of chargebacks we respond to and win back successfully. It is impossible to be charged 25%, or charged for a lost or unresponded chargeback.
2) Your win rate is 71.2%. We have won 53/74 chargebacks for you.
3) All chargebacks have been responded, zero were missed or unresponded.
We suggest that you respond to our multiple attempts to contact you as it seems that you may be confused.
Terrible software. Most disputes still go through anyway, making the service almost pointless. Support has been completely useless, and multiple times they simply closed the chat when I asked why disputes kept being received without alerts or whether my payment processor integration was even set up correctly.
On top of that, we were charged for multiple false alerts. After disputing them, the cases just stayed “under review” for months, seemingly hoping we would forget about them, only to later find out they were never refunded.
Overall, a very frustrating experience and a complete waste of money for us.
Needs to improve the exports features in multiple sections, mainly in the billing export, also some metrics from dashboards, because takes time to understand all those settings and real benefits we got. Even in the Docs don't have all the information to understand it. The customer support is doing better the past days.
The store went down due to a hold, so I notified Disputifier that I wanted to disconnect the store. That was possible, but chargebacks continued for the first 7 days. Absurd, of course. Then, after those 7 days, they still charge you for the chargebacks even though they don’t do anything about them—you can’t dispute them, and you don’t get reimbursed. You’re basically just paying for nothing. They don’t refund the money either.
Translated with DeepL.com (free version)
Bleona was incredibly helpful and patient throughout the entire process. I was initially very confused and frustrated about a chargeback alert situation, but she took the time to clearly explain how alerts, refunds, and chargebacks work step by step.
Her responses were fast, professional, and reassuring, and she made sure I fully understood what was happening with my Shopify order and why the refund was automatically processed.
Even though the situation itself was frustrating, Bleona handled it with a lot of empathy and expertise. Excellent customer support — thank you again!
Abigail was absolutely incredible to work with. Patient, thorough, and genuinely cared about getting everything right. As a small business, having support like this means everything. Could not recommend Disputifier more highly -- you are in good hands with this team.
Thank you so much for the amazing review! We truly appreciate your partnership and look forward to helping your business grow for years to come.
A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!
10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.
the customer support is really good i got on a call and they helped me with all the problems i was got now its running smoothly
Update: Following some initial communication delays, the Vice President (Chris) has personally reached out to assist with my case. We are currently working through a complex technical verification together. While the issue is not yet fully resolved, I appreciate the professional and direct involvement from the management level to find a solution. Adjusting my rating to reflect the current effort.
