Disputifier: Smart Chargebacks

The software itself is solid and does what it promises, but my experience with pricing flexibility was very disappointing.

After a recent hack at Disputifier, the company offered discounts to retain certain customers. Despite having been a paying customer for several months with my previous store, Meghan & Steve London, and using Disputifier for an extended period, I was not offered any discount or temporary adjustment.

What is especially disappointing is that stores that have already been customers for several months are clearly not taken seriously. Pricing is extremely rigid, and there is no willingness to think along or show flexibility, even toward loyal customers.

For very high-volume merchants this may not be an issue, but for smaller or growing stores this is an important consideration.

This app is fantastic, and the team behind it is just as impressive. Mark and his team always provide excellent support, give clear and professional answers, and truly know their stuff.

Every question I’ve had has been explained clearly, and it’s obvious they’re very knowledgeable in this space. This is by far the best, most secure, and most trustworthy chargeback app available. Easy 5 stars.

Update: Following some initial communication delays, the Vice President (Chris) has personally reached out to assist with my case. We are currently working through a complex technical verification together. While the issue is not yet fully resolved, I appreciate the professional and direct involvement from the management level to find a solution. Adjusting my rating to reflect the current effort.