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Great thanks for an easy solution
Great app - use it for my blog comments, which allows me to reply to specific comments. Even better than the app is the customer service - very quick and attentive to help with any minor problem I've had, completely seamless install. Highly recommend.
This company definitely deserves a 5-star review. The most useful app for bloggers. Great customer service, very responsive. Thank you, Disqus.
This is a great app - it's affordable. It's fairly easy to install and set up with the instructions provided once you install it. It does exactly what I wanted. And the customer support at NexusMedia are great and very responsive. I got my answers in seconds.
Just want to update my comment and again recommend this app. The support staff are amazing. They got back to me right away and helped locate the issue in just a short amount of time. So glad to have found a good app!
Perfect! Easy to install with great support... Well worth it if you want discussions on your website!
Highly recommended! Exactly what I'm looking for. Easy installation and great service which help me a lot.
Great app! Discovered this through Shopify Chat Support. Customer service was very attentive and they helped me customize too. Thank you!
Hi,
Thank you for your feedback and appreciating our work. We're happy you liked our app!
Feel free to reach us if you need further assistance. We are 24/7 here.
Best regards,
The Nexusmedia Team.
I'm still finding my way with this app, but the support from Nexusmedia is lightning fast and tremendously helpful. Great customer service!
Customer service went above and beyond to help me. Great app.
The platform is beautiful and is easy to use for customers. However, it does not consistently provide email notifications if a customer leaves a comment. This is a big deal. And, after months of trying to figure out how to get email notifications when someone comments on my blog post, I am still left empty handed.
Trying to email Nexus support (the company providing the integration for DISQUS) is next to useless. Each time they simply state that they have nothing to do with the platform and that I should contact DISQUS. However, DISQUS does not offer customer support.
If you're going to offer a platform, SUPPORT IT or don't offer it. I am tremendously disappointed and would appreciate it if someone from either the Nexus or DISQUS team reached out to me or found a solution. It's such a shame that such a wonderful and easy to use platform falls short in such a critical area.
Hello,
I truly apologize for the inconvenience and trouble you're experiencing. We aren't a team behind DISQUS, and the idea of our app is to integrate the comments to your website in a proper way and avoid some difficulties related to the integration. Our app configures the DISQUS code as the default one doesn't work properly with Shopify in some aspects (e.g. the same product accessed from different collections will be recognized by DISQUS as different products with different comments by default). We can help you with issues related to migrating or displaying comments, but I'm afraid we don't have access to the Email notifications functionality.
DISQUS provides support for Plus, Pro, and Business plans. As for the Basic plan, there's an option to leave the bug report and feedback here: https://disqus.com/home/discuss/channel-discussdisqus.
If you want we can help you with it, please provide the link(s) to comments for which you're not receiving notifications. Also, please send us screenshots of your Moderation (https://disqus.com/home/settings/moderation/) and Email Notifications sections (https://disqus.com/home/settings/email/).
If you'll need any assistance from our end, please feel free to contact our support team, and we'll do our best to help.
Thanks,
EasyDISQUS team