Dollarback: Cashback & Loyalty
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je viens de l'installer et payer mais je me rends compte que la plupart des options ne sont pas compatibles avec mon abonnement (bien sûr il faut payer la formule la plus chère)
d'autre part l'insertion de cashback pour mes clients existants est contre intuitive, elle a adresse par défaut un mail très impersonnel et pas du tout formaté à 1500 de mes clients avant que je m'en rende compte. Pour l'instant ce n'est pas une bonne expérience. En plus aujourd'hui je reçois un mail de leur part pour me dire que leur appli ne fonctionne plus actuellement.
Hi there,
Thanks for taking the time to share your feedback — we’d like to clarify a few points to avoid any confusion for others reading this.
First, the app was installed under a trial period, and no charges were made at the time. Our pricing and feature availability are clearly outlined before any upgrade.
Regarding cashback for existing customers: emails are never sent automatically by default. In your case, cashback was imported using the bulk import feature, and notifications are only sent if the “notify customer” option is explicitly selected. This setting is disabled by default.
On the email formatting — the emails sent by our app are fully customizable. The preview you’re referring to appears to be Shopify’s default credit notification template, not the one configured within our app. Personalization (branding, styling, messaging) is controlled by the merchant.
As for the downtime: there was a brief interruption, which we proactively communicated to all merchants. While we strive for 100% uptime, occasional outages can happen — and we always work quickly to resolve them and keep users informed.
We’re happy to personally help you set things up the right way and ensure everything runs smoothly. Feel free to reach out - we’d love to make this right.
— Team Dollarback
Translation of Original Review (for other readers):
“I just installed and paid for the app, but I realized that most features are not compatible with my subscription (of course, you have to pay for the most expensive plan).
Also, adding cashback for my existing customers is not intuitive — it automatically sent a very impersonal and poorly formatted email to 1,500 of my customers before I noticed. So far, this has not been a good experience.
On top of that, today I received an email saying that their app is currently not working.”
Dollarback was very easy to set up, and our customers understand store credit much better than points, so we’re already seeing more repeat purchases and reviews. Even though I’m still on the free tier, Lesle always goes above and beyond whenever I need help, which really gives me confidence in using this app long term.
Valuable app and very good, prompt support for all the issues I have had so far.
Great customer service! Quick to respond and understood what I was asking. Satisfied!
Great support! They helped me set-up the app, import old loyalty app data to their app and customize the app to the look and feel of our website. First class!
Dollarback has been a great addition to my Shopify setup—smooth installation, reliable performance, and everything works exactly as expected.
What really stands out is the support: incredibly fast, helpful, and genuinely next-level. I’ve honestly never experienced support this good before. Highly recommended.
This app is really amazing. The responses, features, and support are all very helpful and cooperative, It always helps me achieve what I want.
Really appreciate their service and helpful! First time try the cashback apps from DOLLAR LABS!
Alcançamos 75% de clientes recorrentes, estamos muito contentes com a Dollarback e indicamos a todos que querem alcançar esse nível de retorno :)
Dollarback: Cashback & Loyalty might be a fairly new program, and yes, there are still a few things they’re ironing out. But honestly, the potential they’ve shown is really impressive. They’ve managed to build a loyalty system that fully integrates with Shopify.
What really stands out is their support. Abel has been especially amazing, fast to respond, patient, and able to sort out issues in literally minutes to a few hours. It’s rare to get service that feels this personal and this reliable.
All in all, even though they're still growing. I am happy to be part of the early journey.
