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After we installed this new app on our e-commerce platform, we noticed that our entire shopping cart feature became dysfunctional and non-operational. This situation has been extremely frustrating for our team as we rely heavily on online sales to drive our business. Despite our best efforts to communicate this critical issue to the technical support team over the past several days, the problem remains unresolved. As a result, our online store has been forced offline, leading to significant financial losses on a daily basis. We are urgently seeking a resolution to this issue to minimize the impact on our business operations.
The app looks and works great in our store and customer support was really helpful. I was able to set up almost everything on my own but needed help with one thing and they responded quickly and solved the issue.
Donate Source app has been up and running for a week now. We have already received higher amount donations that what our previous donation app could provide. In order to accurately add the donation option to our cart page I needed assistance from the Prezen Apps team which were very helpful, punctual, and detailed in their communication with me.
Thank you!
5 stars for customer service. I struggled to sort the installation out but they worked promptly to sort it out for me. We look forward to using it to raise donations for our charity in our online Christmas shop.
Was nervous not seeing a sample page before downloading the app. Wasn't sure how it would look or fit into my store. These guys are so awesome. I needed help installing and they were on it. Then I wanted some custom placement and they took care of everything. This is truly what great customer service is all about. They stand behind their app and will help you achieve your goals. Over the moon service. Highly recommend. Just ask to install on a new theme and Bam it’s done. Wow
Great app, exactly what we were looking for and the team are super quick and helpful which was great! Would really recommend.
Support is fantastic, I had problems and they took over and installed everything for me, promptly and without any issues. It's early days but I'm confident in this app because of the support offered.
The app looks great and works well! They have awesome customer service! Thanks for helping with the set up!
I used this as an add on app for custom donations along side our store products. Great service and easy to use.
The nicest support team! We faced some IT issues at app installing but the support team reacted in time and helped to solve the issue very fast. The app is working perfectly and it meet all our needs.