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評価順
The app does what we were expecting, and Ben (the developper) has been awesome to support us with the install since there was a little bug! Thanks Ben!
We had some issues with the POS button, but Ben was patient and helped us to find the setting we needed to update. Everything is working smoothly now.
The ability to ask for Donations on the cart page has increased our donations substantially. I like it better that a popup, less obtrusive for the customer. Visible, but not annoying. We don't use the post-purchase feature because all our customers must go through the cart page.
The app is great, had no issues with the app itself. The developer has been really helpful when I did run into an error. Overall a great app consider just how customisable it is.
TomShaw.ca – Last month I announced my candidacy for Karhiio (Ward 11) City Councillor in Edmonton, Alberta, Canada. I needed a donation app to further customize Shopify’s shopping cart interface so that anyone who wishes to donate to my campaign, upcoming fundraisers, or community events, could do so in any amount they choose. The app does exactly what it says. It is reliable and easy to use. So now when potential donors visit my campaign donation page they can donate any amount from $5 or $5000. Thanks Ben for your help with the customization!
The app works great, and when I had a dumb user error, the help was superb! They didn't even snicker. Thanks so much!
I worked with a collaborator who downloaded this app on my Shopify site but an odd HTML error kept appearing while logged in as an admin. My collaborator wasn't able to fix it. Fortunately, I reached out to DonateMate on my own for help. Ben at Donate Mate quickly fixed the error within minutes. This is the perfect app for my nonprofit! I could not find an app that fit my needs like this app. Thanks so very much! Ben you absolutely ROCK!!
Updating my review again because I ended up coming back to this app since my client really wanted the donation product feature. Though initially there were some glitches and formatting issues due to my store theme, Ben went in and fixed all these, explaining very thoroughly each of the issues. Based on my current experience with Ben and DonateMate, I highly recommend! See my previous reviews below: I am updating this review after being contacted by Ben, who has provided excellent support and stands by his product. I tried another donation app and continued to get 503 errors, so there must be a conflict within the different apps I have installed on my platform. That being said, I am sticking with a different donation platform for now, so I can't give 5 stars because I actually don't know how this one works. But 4 stars for great customer support from Ben! Here is my original review:
Nothing but one error after another. Even got 503 errors in the initial onboarding process while clicking from one step to the next. Once I published a donation product, clicking the link to the product led to a 403 page not found error. This problem immediately went away once I deleted the app. Even if customer service can help, it's not worth it to experience at least 5-6 different errors in the first 10 minutes of using the app. There's something not right here.
Thanks for the update, Mary. It's been great to work with you on this project for your client. It's amazing what we can do when we work together!
Previous response:
First of all, let me apologise for your experience; this is not the experience that people should have when working with DonateMate. I've reached out to your web developer directly to try and see if we can work this out together. I am looking forward to chatting with you.
In the meantime, here is some context on your error report. If a 503 Error appears during the login for any Shopify App, it means that the app server isn't able to communicate to the Shopify API; this is called a "Service Unavailable" Error and typically happens when the Shopify API goes offline for a short period. In your case, the service was offline for about 3 minutes. The API is separate from the service that hosts the shopfront, for this very reason,
so you probably didn't see any other issues appear at the time.
Further, because of the 503 error from Shopify, it appears you did not complete the install process, so errors with the app are bound to happen.
I would really love to make this right for you, so please jump on and book a time with me directly.
Cheers
Ben
Great app and amazing support! Thank you very much Ben, you're the best! I can only recommend DonateMate :) Cheers! Davide from www.kt-Boutique.com
DonateMate is easy to use and integrates well with the online store as well as POS. Ben offers outstanding customer support, solved my glitch within the hour!
Thanks for the review! Working with you on this installation was a great experience!
I used this app to encourage donations to a charity.
It’s been great. Does what it says and better still has great tech support when issues appear.