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Does NOT merge the customer. "links" them which does nothing on a search. You still have both customers
Doppelganger does have an actual merge functionality, but it might be a bit difficult to find.
It's true we do link accounts together. This stems from the time actual merging was not possible with Shopify. This was added later and the previous functionality of linking the accounts was kept for the merchants that use it.
Feel free to reach out and we'll be more than happy to show you how the app works.
While it says "Find" and merge duplicate accounts, there is not yet any service with which to find them - it does not suggest Doppelganger accounts for merging, you need to already know which accounts you want to merge.
I understand this is in development (and not easy!) so I look forward to testing the new app.
Hi Team Teddy,
It so happens that we're currently building the feature you are looking for.
It's proving to be quite difficult and it's therefore taking some time but we're extra determined now because we want to do our best to perhaps turn this into a glowing review.