Dotdigital Marketing

Name: Dotdigital Marketing
Brand: Dotdigital
Rating: 4.4 (19 reviews)

Preços: Instalação gratuita. Pode haver cobranças adicionais.
Classificação: 4,4 (19)
Programador: Dotdigital

Instale

Dotdigital's all in one marketing and perosnalization platform

Dotdigital is an all-in-one marketing, personalization and loyalty platform

Dotdigital’s marketing platform brings together your customer data, campaigns, AI, and cross-channel marketing. With the native Dotdigital and Shopify integration, it’s easy to automate personalized journeys across email, web, SMS, WhatsApp and any other channel based on your ecommerce data. Whether you’re launching, testing or reporting, you get 24/7 support - whatever the scale or complexity. Because when automation takes care of the complex work, you’re free to be more human.

Unified data - Sync customer data, catlog, and order data to fuel your marketing
Cross-channel marketing - Send smart, personalized, and engaging messages
Marketing automation - Automate lifecycle marketing campaigns and journeys
AI agents - Build, edit and report using conversational prompts
Revenue reporting - track the commercial impact of your marketing

Idiomas

inglês, francês, espanhol, italiano, neerlandês, português (Portugal), tailandês, malaio, indonésio, russo, alemão, japonêse coreano

Funciona com

Finalização da compra
Shopify Flow
Facebook
Google Ads
Gorgias
Instagram
TikTok
Trustpilot

Categorias

Marketing por e-mail

Tipos de campanhas

Gestão de campanhas

Marketing por SMS

Gestão de campanhas

Automatização do fluxo de trabalho

Preços

Escolha o plano que melhor se adequa ao negócio.

As taxas externas poderão ser faturadas por Dotdigital, em separado da sua fatura da Shopify. Saber mais

Free

Instalação gratuita

Plans from $187/month (regional variances apply), monthly/annual options after 14-day free trial.

Todas as taxas são faturadas em USD. Ver todas as opções de preços

Avaliações (19)

Avaliação geral

4,4

Pontuação por nível de classificação

74% das classificações são de 5 estrelas
14
16% das classificações são de 4 estrelas
3
0% das classificações são de 3 estrelas
0% das classificações são de 2 estrelas
11% das classificações são de 1 estrelas
2

Todas as avaliações

Editado a 30 de janeiro de 2023

I've been using the Dot Digital platform for around 5 years now. The platform is very intuitive and the account management / support is next level.
Chris in the Sydney office has been so helpful in setting up our automations and is always very responsive when I need support.

Activeskin

Austrália

8 meses usando a aplicação

Questão respondida por Dotdigital 20 de março de 2023

Hey Activeskin 👋

YAY, your review is awesome. Thanks for sharing.

Regards
Darren H

24 de maio de 2022

Dotdigital is an absolutely appalling app in a myriad of ways
- it was extremely complicated to set up (it took weeks) and ultimately you will end up sending emails from a noreply email address which sends a bad message to your customers about how much you want to hear from them! This alone should make you run a million miles the other way... you don't appreciate noreply email addresses as a consumer, so don't do it to your customers!
- expensive (it costs many times competitor products that perform better, have better reviews and are much simpler to implement)
- extremely difficult to implement and they don't like to assist... you'll have an 'account manager' who will quickly go through their extremely complicated app but they basically want you to pay them to set up emails for them. When I looked to find a dotdigital expert on Airtasker there were none because it is not a popular app.
- to top it all off the app then sent an email to our entire Shopify customer database - past and present - subscribed and unsubscribed - with no permission or warning which meant we were inundated with calls and emails from concerned customers thinking they were being phished or our website had been hacked. They also told me that this had happened before causing huge angst for customers prior to me. It is only a fundamentally flawed email software program that would sent out an email to an entire customer base with no warning. I wish someone had warned me before I spent thousands more than i needed to on an app that is overly complicated and ultimately doesn't deliver as well as far cheaper competitors. Having struggled to set up any email flows with dotdigital because it was so complicated, I have had no issues in setting up 4 email flows with Klaviyo (ie the problem is with dotdigital not with my skills after 22 years in business)! Take this as a heads up and research thoroughly before you go down this path. I regret it enormously.

Queen B

Austrália

Aproximadamente 1 ano usando a aplicação

Questão respondida por Dotdigital 9 de junho de 2022

Hey QueenB,

I’m sorry to hear you haven’t been satisfied with our product and services. I know you’ve been speaking with my colleagues about these issues already. I thought it was important to come back on a few of the points you’ve made:

- Shopify installation process: This is quick and easy for the majority of our customers. We’ve made it even easier recently by introducing a new wizard in our 22two release in May (outlined in this article: https://support.dotdigital.com/hc/en-gb/articles/115000061490-Set-up-Shopify-with-Dotdigital). I’m sorry if you ran into issues that delayed things getting set up. It’s rare we run into issues, but, occasionally it can happen as each customer’s situation/environment is unique
- No-reply from addresses: Customers have many options and flexibility in using custom from addresses and branded domains: https://support.dotdigital.com/hc/en-gb/articles/115000247204-All-about-branded-domains-or-sending-with-a-custom-from-address-CFA-
- Training/guidance: Our Customer Success Managers are happy to guide customers on using our product(s) - it’s something they do all the time. If you’re looking for a deep-dive session into a specific feature/function, that’ll sometimes need a dedicated training session delivered by our Training Team
- Unexpected email send: It’s not appropriate for us to respond specifically or directly on the circumstances leading to this incident. We don’t believe this was directly initiated by an action in our Technology or by our Team. Having said that, we’re going to assess whether we could introduce more in-app notifications/alerts to give our customers additional opportunities to avoid this outcome in the future. Overall, we’re really sorry and disappointed this happened, we know it wasn’t what you expected or intended.

Regards

Darren H

19 de julho de 2020

Dot Digital is very easy to use across both email and SMS. The customer support is also excellent and has been a great help guiding us through the platform and set-up of automated campaigns.

Calibre Menswear

Austrália

Quase 2 anos usando a aplicação

Questão respondida por Dotdigital 20 de julho de 2020

Hey Calibre Menswear 👋

Thanks for writing a review about us, much appreciated.

Regards

Darren H