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After Further clarification, I realized the issue was based on a misunderstanding from my side, not the app itself. however, you can always contact them through their email which is shown in the privacy policy and the reason is from Shopify dashboard that it's not shown anywhere on the app page.
I'd like specifically thank Mrs. Mihai Dragan for her transparency, professionalism and quick responses throughout. She was very helpful in clarifying everything.
to be fair, I've kept my original review and updated it instead of deleting it.
wish you all the best
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is there a way to contact the developer ? i've been looking all around the app. store, there is no visible way to contact Grizzly Apps. SRL.
Hello George,
We received an email from you yesterday at 12pm and we responded to your email in 10 minutes, this review was posted after you contacted us and I do not believe it was warranted.
There are numerous ways that you can contact us, through your Shopify admin in the Apps section or through the Contact Us button from inside our app or on our website, or directly at support@grizzlyapps.com.
Please let me know if there is any way we can remedy the situation.
Thank you!
This app is randomly showing super high prices in euros to european customers, a 70US$ product is being shown as 5744 euros. I wrote to their support a couple of months ago and they never replied, then the error dissapeared and now is happening again. Stay away from this app.
Thank you for the review but we have replied to both your messages last year on the 17th of November and, at that time, we fixed the problem. We have contacted you again via email with more details.
Wish there would be a way to set a fixed conversion rate, instead of using automatic ones.
Thank you for the feedback!
The support from BEST Currency Converter team was absolutely outstanding. I was having trouble configuring the application on my own, and their team went above and beyond by actually going into my backend and helping set everything up properly.
What could have been a frustrating experience turned into a smooth and stress-free process thanks to their hands-on support. It’s rare to find a team that is this committed to making sure their app works perfectly for their customers. Highly recommend!
We're glad we could help. Thank you so much for the review and hope you enjoy using the app!
Fast service and very easy to reach. Great support and quick assistance. Highly recommended!
We're happy we could help, thank you for the review!
Thank you, this app helps me a lot
Thank you so much for the review and hope you enjoy using the app!
Prompt response, very helpful.
I'm very happy to hear that! It was our pleasure to help you!
It's a good app!
Thank you for the review!
it's not working properly it shows that its disbaled but sill i have to pay 10$ every month and there is no proper way to disable it..if there is any support kindly help me solve my issue
We’ve offered a full refund for the last 2 months. After uninstalling the app, you are still charged for the current billing cycle and that’s why it appeared on the bill. You should no longer be charged in the future, however if you experience any issues please do let us know and we apologise for any inconveniences this might've caused.
good
Thank you for the review!