Drip: Marketing Automation

The workflow for abandoned carts never worked, no email was sent properly for days in the other workflows, they answer that all was fixed, but no emails were being sent out from the abandoned cart funnels, in the chat they answered fast, but I didn't get any other follow-up emails as promised and the tool continued without working for more than 10 days, this app made me lost money since day 1, I was using omnisend trying to search for a more modern user interface and better price, but sadly this was not the right solution, I just removed it, I'm trying another solution.

I am loving Drip. The tutorials are short and to the point which makes learning the software really quick and efficient. The automation makes everything seamless, and my favorite part is the customer service and tech help. I had some glitches and issues with my emails sending and I received immediate and excellent help to find a solution. Super happy!

I recently migrated from Mailchimp to Drip and I am so so so happy with my decision.

The #1 thing I absolutely LOVE about Drip is their automation, more specifically how easy and user-friendly they make it.

Email automation is nothing new as I am sure you know. But it seems like a lot of CRM software companies forget this. When I first migrated to Drip I didn't expect too much in terms of bringing in more sales from emails but after building in very fine detail our "welcome" and "abandoned cart" emails (something I couldn't do with other CRM companies) I saw a huge spike in our email sales! During the 2022 holiday season, 35% of our online sales were directly from the automation we set up with Drip.

The 2nd thing I absolutely LOVE about Drip is their customer service.

If you are anything like me, having a live chat feature is a need. Now I know that other CRM companies have live chat but when I would try to get something resolved with the other CRM companies it seemed like they had no clue what they were doing and were just generally unhelpful. Drip, on the other hand, has the best customer service I have ever experienced not only do their service agents know what they are doing and are extremely knowledgeable about all Drip's products but if there is something that is wrong they get it fixed super fast. (they even have an entire slack channel for Drip customers to talk with Drip developers for feature requests and general or complex questions.

If you are thinking about switching to Drip or maybe you're just tired of dealing with issues with other CRM companies I would highly recommend Drip to anyone in the market for email marketing software.

P.S. This may seem like a paid review or even a review from an employee, but I assure you neither is true I just enjoy and love how Drip works it has made my life so much easier not to mention the sales we are getting out of it ;)