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So far great app. Easy to use and support is top notch. I would recommend this product so try it out.
Absolutely a bad experience. I paid $18.00 for a logo that was never completed. Cannot seem to get in touch with anyone at this point. Even Dan, the founder emailed me and I couldn't get back to him (undeliverable). Samples that I ordered took 2 wks to get here. Customer service is lacking in that more detail is needed than just ref a tutorial. Product cost is excessive. A little better communication here would go a long way
Hi there! Thank you for your review. Sorry for lack of communication. We have been sending email replies to all of your emails. Perhaps check your junk folder for them? Since we did not get corrected custom label designs from you (needs to meet FDA guidelines), and you have discontinued using Dripshipper, we have already processed your refund of $18 for the custom labels you ordered.
There is a reason they are leading the food chain in coffee dropshipping—fast, easy to use, communicative, and price. We look forward to a long relationship, and so should you!
Thank you for your review!
Love it when we have a happy merchant!
Let us know if we can be of any help.
If there is anything else you could need, please feel to reach out to us via live chat inside the app.
I would not do business with them. They will secretly charge your card and send an email saying a customer just orderd. They did this to me even though i did not have single product in the store yet and the store also was not open for customers to browse or purchase. They did refund me but could not answer as to why this happend, i do not trust them very poor.
Thanks for bringing this to my attention. We only match directly to store SKUs.
We certainly would not want to ever maliciously charge a merchant. That would not work out well for us in the long run and would be immoral.
There must be some confusion here. I will look at this personally (owner of Dripshipper), see what happened, and get back to you.
The chat support has been very helpful. My shopify partner created a website with many bugs that I am now fixing and many questions unanswered. The chat support has always helped me. Even Mr Doughty (owner) reached out to me if I wanted help. I absolutely will accept any help I can get since I am on my own now. Lets hope once I start marketing the sales will hit the fan.
I used this app to startup my online coffee business, def would be tough for anyone to make money using this service though as you must pay $10.77 and hope to sell 12oz of coffee for $15 -$17. And a pound for $15+ which you'll be lucky to sell for anything above $18. In my opinion they provide great service and great to help you get started, but not feasible for long term businesses. Plus $25 monthly fee on top of paying 75% of your profits to them. Look elsewhere before getting started and compare prices. Overall im happy with my experiences so far but the prices are just way to high.
You cant compete with establish Coffee Roasters. Their price are the same as yours but their product presentation is far superior. That is because you cannot customized your packaging without spending big. The free packaging does not look good i guarantee you that. Customer Support is not the worst but it does not feel they want you to succeed in this business. In conclusion if your not willing to spend money in this business, just stay away.. you will not succeed.
Thank you for your review. We always recommend to our merchants to compete on quality, not on price. Our coffee beats the large companies through quality. Our beans are higher grade, and they are roasted the same day we ship. So our beans are always fresh roasted, unlike any of the other big companies selling coffee on shelves.
Simple process. Fast shipping. The coffee is a little pricey according to my friends and family. Not by much. Just a few bucks for profitability and market share. The marketing tools you have to look for should be a little easier to access. Other than that, so far so good. Oh, my first sale was packed and shipped within a day which was wonderful. (It was a friend of mine that purchased to help me out)
The biggest disappointment of all was to see that my coffee-label and company logo were only pasted on the shipping package and not anywhere else on the package of coffee itself. Temecula is listed as the company that roasts it on the actual coffee packages (I purchased coffee for a friend for their honest opinion and was able to review the whole process from start to finish). I subscribed and requested a private-label - that is not how private-label works. The shipping package is typically thrown away by the customer - how does that build brand recognition?
In my opinion, this company does not offer sufficient customer service - it is only available through chat. As 'scammy' and shocking as that was, I still asked several questions about the coffee through the chat. A response took much longer than expected and whoever responded to my chat, barely answered my questions and didn't even answer all of them.
One of the coffee packages that was sent to me as a sample was open when I received it - so, I didn't even get a chance to taste it.
Of the few that I did try, they tasted of low-quality and watered-down. A complete waste of $10 for samples - of which, most wholesale suppliers will offer for free.
The coffee that was sent to one of my customers (on my own dollar so I could get an honest opinion) responded with the exact same complaint of it tasting watered-down. Another waste of $15 dollars to get an unsatisfactory opinion.
Plus, they still charged me the full $25 subscription fee and I only had their subscription for a week or two.
There's a lot to work on here.
I signed up for this app at $30.00 per month. I then paid them $99 to build my webpage. When I contacted them about the webpage they said they never offer website building for less than $200.00. The "customer rep" told me there was a glitch. They applied the money to my monthly charge instead. After I complained the "customer rep" locked me out of my account altogether. Obviously they have serious operational issues. Here is the email exchange I had with her: Thank you. Sent from Mail for Windows From: Joanna from Dripshipper
Sent: Thursday, February 10, 2022 11:31 AM
To: mjmcmba@gmail.com
Subject: Re: RE: Mycoffee4u has a question about Dripshipper I have raised your concern to Danny. Joanna from Dripshipper Powered by Intercom On Thu, Feb 10, 2022 at 11:24 AM, "SHOPIFY user" wrote: Look, that didn’t come close to dealing with my problem. I want to speak to your supervisor. Obviously, you and I are on different planets.
Sent from Mail for Windows 8CDA469CE3294D8590870C15FD533DAB.png
On Thu, Feb 10, 2022 at 10:46 AM, "Joanna" wrote: The screenshots you have provided in the past was either not accessible or does not show anything except the one that shows the turnkey store offer from our website.
On Thu, Feb 10, 2022 at 10:41 AM, "Joanna" wrote: Hi there, Michael. It is not my intention to drag your concern. We simply ask you to send us a screenshot of the receipt for the purchase you are referring to as we cannot locate it in our system. A screenshot from the card it was charged from will also be helpful in order to confirm this transaction. On Thu, Feb 10, 2022 at 10:38 AM, "SHOPIFY user" wrote: You know Joanna, I am your customer. All you give me is circular answers. I paid approx. $100 for a webpage build. Got that? Instead your software applied it to my monthly $100 membership fee for which I did not mean to pay. Your mistake, not mine. I want a refund for the $100 membership monthly fee that your software through a “glitch” as you write. Then and only after then, I want the $30 deal monthly and I want you to build my webpage for $200.00. If you can’t handle this that I am writing in black and white I would prefer to speak to someone there with answers. Thank you.
Michael McCarthy
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On Thu, Feb 10, 2022 at 09:03 AM, "Joanna" wrote: Hi there again, Mike. If that is the case, that would mean your turnkey store "purchase" was not successful. Otherwise, it should reflect on your card and an invoice should be received.
On Wed, Feb 9, 2022 at 07:55 PM, "SHOPIFY user" wrote: I didn’t get one. My payment, instead of going to the webpage build went to the $100 per month dripshipper membership which is NOT what I wanted.
Mike
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On Wed, Feb 9, 2022 at 06:54 PM, "Haroon Ahmed" wrote: Hi,
Apologies for the delay can you please share the invoice that you have received when you purchased it. On Wed, Feb 9, 2022 at 06:42 PM, "SHOPIFY user" wrote: Joanna,
Thanks for ignoring me 24 hours. I have attached a photo of what I am getting when I try to purchase the website build product. Please refund the $99.00 if you’re not going to do it for that. Pretty disappointed in y’all so far.
Michael McCarthy
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On Wed, Feb 9, 2022 at 10:15 AM, "Joanna" wrote: Please send the invoice number of the payment made when you bought the service.
On Tue, Feb 8, 2022 at 07:48 PM, "SHOPIFY user" wrote: I clicked on the link and it said “a discount for you, only $99. I tried buying it and it said I already bought it.
Mike
Sent from Mail for Windows 25DA5028C38D4A528B0DC62DB0721A4B.png
On Tue, Feb 8, 2022 at 04:23 PM, "Haroon Ahmed" wrote: You can pay through your card. for Turnkey store subscription Please click this link, https://app2.dripshipper.io/purchase-turnkey-store On Tue, Feb 8, 2022 at 04:21 PM, "SHOPIFY user" wrote: How do I pay for it?
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On Tue, Feb 8, 2022 at 04:20 PM, "Haroon Ahmed" wrote: Sure, If you have any other questions or concerns please feel free to ask.
Thanks.
On Tue, Feb 8, 2022 at 03:59 PM, "SHOPIFY user" wrote: Ok then, I’ll pay the $199.00. I don’t have time to do it myself. Sent from Mail for Windows CF06F5DEAE554AAF9C481B5E657998E4.png
On Tue, Feb 8, 2022 at 02:50 PM, "Joanna" wrote: We never have them at 50% off. It was a glitch that was shown before but it has always been $199.00.
On Tue, Feb 8, 2022 at 02:48 PM, "SHOPIFY user" wrote: Do you still have it for half off?
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On Tue, Feb 8, 2022 at 02:47 PM, "Joanna" wrote: I actually do not see your turnkey store purchase associated with this email, mjmcmba@gmail.com Did you use another email address? Also, if you were successful in purchasing the service. you should receive an invoice in your email.
On Tue, Feb 8, 2022 at 02:33 PM, "SHOPIFY user" wrote: You offered half off. I paid. I don’t where it is. Do I need to pay more?
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On Tue, Feb 8, 2022 at 12:23 PM, "Joanna" wrote: Can you send a screenshot showing the invoice for the turnkey store service?
On Tue, Feb 8, 2022 at 12:15 PM, "SHOPIFY user" wrote: I think I did for half off.
Sent from Mail for Windows
From: Joanna from Dripshipper
Sent: Tuesday, February 8, 2022 12:12 PM
To: mjmcmba@gmail.com
Subject: Re: Mycoffee4u has a question about Dripshipper
Hi there. Did you purchase the turnkey store service ($199.00) from us?
https://dripshipper-89d82b972a37.intercom-mail.com/avatars/2207132/square_128/JOANNA-1603303868.png?1603303868
Joanna from Dripshipper Powered by Intercom On Tue, Feb 8, 2022 at 09:09 AM, "Café Diversified" wrote: Mycoffee4u (mycoffee4u.myshopify.com) sent you a message about Dripshipper
https://proxy.shopifycdn.com/f179fcf1726851ede3b5ddff27671fda7143dabb78d875355095ae8e6f7befe0/www.gravatar.com/avatar/a161576255912d0bafce1e9303287047.jpg?default=mm&size=40 Mycoffee4u I thought I paid you guys to create my website. Maybe not. How do I get this thing on-line?
https://cdn.shopify.com/shopifycloud/partners/assets/mailer/shopify_partners_logo-0590c33d8de2d0e20dd8447dd4416ce22bf088e3303f3afe928df95249397bec.png © Shopify | 151 O’Connor Street, Ottawa ON, K2P 2L8 640906D20D7C4CC492FD82212E9C2046.png
Hi there! Thanks for taking the time to detail everything out here. I can see you subscribed to the professional plan but meant to purchase our setup instead. Sorry for the lack of understanding from the support team. Should’ve been an easy video where we quickly showed you how to downgrade, then a quick refund on our backend. If you want to give us another chance, as the founder, I’ll personally help you get everything setup including a free setup to get you completely ready to go. Sorry about this.