Dripshipper: Coffee & Tea

Dont waste your money!! I paid 200$ for them to build me a website. The website contained 1 picture no differentiation between product images and lousy profit margin. Since you have created the site it has generated 0 sales 0.... I have advertised and have had more than 300 people visit my site with ads generating more than 5k views yet still no sales and the advertising costed me money... to be honest I could have made the website myself within 1 day, it took you guys about 12 hours after 5 days of waiting to receive the half made site and even after mentioning issues that I was not happy with for the money I spent on the site and what I received you shrugged it off with multiple emails and didn't change a thing. So I gave it a shot advertised it, fixed your website builders mistakes and still no sales even if I did generate a sale its nothing to be excited about there's a 4-5$ profit per sale no one is going to get rich off that or even support themselves also I'm not going to pay 30$ a month when I can't generate not one sale the site can't even generate enough revenue to pay for the monthly fee you charge, I'm not satisfied or happy at all big waste of money..

save your money and build your own brand, these guys are awful for customer service and not worth the subscription. I suggest you try yourself contact roasters and start dropshipping through them directly.

This app is pretty easy to use once you figure it out. There could be more step-by-step instructions on how to navigate but overall I am extremely pleased with the products. So far I have thoroughly enjoyed the blends that I have tried.

Will not let me put my payment info in so orders will not be filled. A lot of the prices were not listed on the coffees. Dropping to one star. No progress with getting there payment center working.

Haroon was amazing. Very informative, patient and professional. He walked me through aspects of setting up my store that was difficult to comprehend and execute as a beginner. Dripshipper is an amazing app and they provide great service!

i cant find the customer service button. do you have the product price list? How can i approach customer service?

I am having an absolute blast using Dripshipper! It's only my first week and already the sales are rolling in! The customer support is very helpful and they truly do an amazing time helping with anything they can! Their app and system is very easy and straight forward to use as well which is a big plus! Looking forward to a long lasting relationship with this company!

The app is getting 3 stars from me because of the ease of loading it to the store. Just a few clicks and the products are there. I like the fact you can add your own logo. That part was the big seller for me. The problem is that there is no ability to cancel orders. In less than 1 week I've made about $175 in sales. Because of Shopify ignores their own security features, I've had to refund all but $50 of it. I've spent about that much on advertising. I don't know if Dripshipper processed those orders or not. I emailed them explaining what's going on. So if they aren't cancelled, I'm going to be paying for coffee for whoever getting free coffee.

Terrible customer service. Never answering emails and they give us any suggestion about shipping cost and products details.

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well.

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The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT...

But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously.

I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand.

Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction.

I hope u see this and respond. I sure can’t get good answers or satisfaction through the app.

Even so I gave u three stars instead of one, because you do many things well.

The concern for me is that your customer service is MY weakest link.