Dripshipper: Coffee & Tea

I don't have any experience with other apps, however I can say that Dripshipper is very convenient and efficient. Also, anytime I have needed to contact them regarding a question or concern, their response time is super fast. I highly recommend working with Dripshipper :)

Great designs with a wide product choice. Integration has never been easier! Would definitely recommend to anyone looking to enter the coffee industry. Also, their responses to inquiries were rapid and useful.

Cant install the app..... why ?

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

Dripshipper has definitely made it easier to run a business, they are quick and it is very easy to import and export inventory.

The app does exactly what it says it will do, the coffee available to white-label is very very high quality, and support is always quick to assist with any issues and answer any questions. You will need to put in hard work to be successful, but Dripshipper couldn't make starting a coffee label any easier.

So far so good. I'm just getting it all set up and getting to know it properly but so far I like the help I'm getting, the tutorials, etc. There are some small discrepancies though so just double check if you're unsure and they will be helpful in a timely manner

I’ve been selling private label for the last two years and this app is well worth it. A few things you should know. First is yes you will make less money per bag of coffee than you would if you bought private label from a roaster and then listed in online and then sold it. However with the variety of coffee that they have you would spend thousands on stocking your business as opposed to $25 a month with dripshipper. Second if you don’t sell your inventory within one month you’re not selling fresh roasted coffee, you’re selling old supermarket coffee and would likely have to throw out the “unfresh” coffee. With dripshipper it is fresh every single order. So take the waste you dont have with them and no minimum orders you likely end up making more money with dripshipper. My only issue is converting my old customers to buying online! Which I’m doing slowly and hopefully surely!

I only had the idea of doing a coffee business then Dripshipper made it real. The integration is simple and easy to use. The staffs are eager to help. The quality of the coffee is amazing. This is a great app for starting a coffee business.

We have been very pleased with our experience with Dripshipper so far, and look forward to continually working with them.

12/19 update-
Customer order has fallen through the cracks. They ordered Dec. 18, the order didn't ship that week. I understand companies shutdown during the holidays, however Dripshipper said it's between one and seven business days for orders to process and the same timeframe for shipping. Support initially did not look into the specific order to provide more info when I had a customer grilling me about shipping (so I look like an idiot not being able to provide answers). His order didn't appear in the Dripshipper app so support told ME to recreate the order and mark it as paid. I refused and said that's not for the customer (me) to fix. We gave Dripshipper access to Shopify and they replaced an order which screwed up our accounting because the order wasn't marked as free AND the customer (already pissed off) got another email saying he ordered again but for a different amount of money. (Remember, all this is on you to relay to the customer because they think it's YOUR product that you're shipping.) While waiting for support to clear up the order, it gave me plenty of time to find the websites for the coffee suppliers and see that they have their own dropshipping and private label setup. I've reached out to them, updated my Shopify review, and discussed with colleagues how to ditch the middleman and work directly with suppliers for easier and cleaner communication.
In simple terms: You pay $30/month to be a third party without direct access to the supplier to provide your customer timely and accurate information. Dripshipper is simply a middleman app that adds another layer (meaning time delays and complexity -- and cost) for simple coffee orders.

-
ORIGINAL REVIEW
Everything you read about the customer service is true. Before we started using the app the replies seemed quick and helpful. When we were on the free trial we had two orders placed for our store. The first order was July 3 but there's no info about it (it's July 12 today), and a second order was placed the next day. The second order shipped and the customer already has it. When inquiring about order status the support people respond that they don't have access to Shopify info, even though I sent a screenshot of all the customer info. Several emails back and forth and I still never got specific details about the order in question. Be mindful of delayed responses because it makes US look like an idiot to OUR customers. If dropshipping is so secretive, remember that they have no idea that another company is messing with your customer service. To recap: a full 10 days after a customer has ordered -- our very first customer, no less -- there is no info about the shipment, the support team doesn't answer direct questions, except giving copy-and-paste replies about timeframes. Thankfully our customers are understanding and we're playing it off as "sorry about this, we're new and still getting the hang of it" but I'm expecting them to flip out and call out OUR bad customer service because of poor communication from Dripshipper.
If we hadn't spent a ton of money on creating our store I'd have shut it down before the 14-day trial ended. What a shame.