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Great App ! Easy set up, but excellent customer support made it even easier. Bella helped us to customize the app to suit our requirements within minutes!
Great idea for an app but unfortunately didn't get much traction. Tried it out for a few weeks and with around 1000 visitors per day, didn't get one person to sign up. There was also a glitch with the button and it took the developers 7 days to fix it with multiple follow up emails. I didn't see an option to cancel my plan after deciding the full plan wasn't worth the cost on the dashboard so I emailed the developer, Bella. Asked to cancel on April 24th, didn't get a response so followed up on April 26th. Bella answered asking if I wanted 30 days free to which I kindly declined and asked to confirm that my subscription was cancelled, on April 26th, no response. Followed up on April 30th, no response. Followed up May 6th, no response. Followed up again today, let's see if I get a response. Great idea for an app but the service unfortunately ruined the experience for me.
Thank you for your review. As we indicated before, to cancel an app, all you have to do is go to your shopify store - app section and delete the app. We do not have an access to the store after we help install it. As far as getting traction - we have seen 300% ROI when stores promote the option and educate their visitors and past and current clients.
We would be very happy to see you come back and give it another try for the holiday season.
The team at Drop A Hint were terrific and hugely responsive to several questions that I had. A great team of real people who put Customer Service first!
The customer service level on the App is next level. They offered to install the app on my theme before I even asked them to, then followed up several times to ensure all was in order. They even helped me to personalize the form. Thank-you Stan and Bella!
This is a GREAT app, within 20 minutes of installing we already had customers using the feature. The Customer Service with Stan and Bella was OUTSTANDING. They were quick to respond to my questions and implemented changes right away. I recommend this app to anyone selling!
I would give a zero rating but that wasn't an option. App doesn't even work when you select a payment option. Contacted support who initially sent an email saying they'd help however, after subsequent emails from myself, they have failed to even respond. Poor app and really poor customer service.
Thank you for your review. As we indicated, in order for us to help further, you have to indicate/choose a plan. We have installed the app for you, however, it is not active unless you select a plan.
All billing is done through Shopify. We do not have any say if a card was declined, or payment did not go through.
Thank you for trying out product.
Great app, easy to use and fast customer service!
Love it. Have been looking for something like this for ages. Can’t wait to see how many hints get dropped this Christmas!
Thanks so much Bella and Stan
Awesome app and very helpful and extremely fast support. Highly Recommend!
Drop a Hint is a really great app with customer service that is above and beyond. Highly recommend!