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I downloaded this app and not realizing it, they started charging me right away. I never signed up for any plan and yet they keep charging my credit card. This is shady..
Hi there,
All billing is processed through Shopify and any app charges would first need to be authorized by you directly.
However we are happy to look at issuing you a refund, we have reached out to you directly to discuss further.
Thanks,
Spencer
This has to be the worst app I've ever used. I have tried SO many times. I've tried different shops, different shopify stores of mine, the outcome is almost always frustrating! The app doesn't work great, no one answers the chats, the orders don't sync. I can't pay for an order to fulfill it. Order I pay to get fulfilled never go through. It's ton of headaches and they won't refund my money because I paid for the year!!!! Stay away! Thinking of contacting better business bureau.
Hi there,
Our support team has been in touch with you and everything has been resolved on our end. Please don't hesitate to reach out at any time and we will be happy to continue serving you!
I uninstalled the app because i it was not doing anything for my store and the prices were not worth it plus i offer free sipping. Why am i being charged $39 still? Please re-imburse back my $39 for services i have not used. Thank you. I can't with these rip off apps on Shopify. Thank you
Hi there,
I'm sorry that DropCommerce did not work out for your business. I can confirm that since you've uninstalled you will not receive any future charges, and your most recent charge was just for your most recent month of usage, which generally takes a few weeks to actually get 'billed'.
If there's anything we can do to help you succeed, I would be happy to chat.
I'll reach out directly as well in hopes that we can talk this through.
Thanks,
Patrick, DropCommerce Co-founder and CEO
Please save your money, and choose a different app. The products are not unique, the quality is low, and the pricing is high. You will NOT MAKE A PROFIT off this app, or its products. Also, even if you cancel your accoutn, you will continue to be billed monthly. I cancelled 2 months ago, and even with Shopifys help, Jimmy the app developer will continue to bill you. There are so many other great drop ship apps that can actually make a difference, but this is not one of them. Jimmy you can make this right be refunding me my money for the past 2 months. You sent me a cancelation email back on 4/17/22 and yet you continue to bill me. Shopify sellers beware.
Hey there,
As Jimmy from our support team had mentioned, you had created two separate accounts with us, but had only cancelled one of them, which resulted in continued billing on the active account. Jimmy also mentioned to you that he had issued you a refund on the active account. Please note that billing is done through Shopify, but we have authorized a refund on the two months of DropCommerce charges on your active account. Please feel free to reach out to our support team if you have any other questions or concerns.
It took me about a month to decide whether to buy their prebuilt store or not. Then I finally bought it. This is what happened: 1. I bought that offer with a prebuilt store and a 3 months premium subscription included. I ordered on Tuesday, they did the website on Thursday. (not 24 hours as advised)
2. The website looks like a kid played around. Some products are in collections that should not be. As my shop is called 'Marvelous Store' and then they put in the menu 'Shop' - is annoying, 3. I had a list and some things prepared for them so they can have an idea about how I would like the website to be done. I asked if they need a list of how the things I would like to look, the menu, I even added some products so they can have an idea about what products I wanted. Nobody answered that.
4. They added whatever products wanted, some of them are nice, however, I did not wanted tea or anything like this, considering is a home decor theme. But they couldn't know if they didn't request an opinion or any instruction, could they?
5. After waiting one day, finally I had that 'Claim 3 free months pro' subscription, I claimed on Wednesday. On Friday I wanted to have a look to see what they did, a pop-up with that 'claim your free 3 months pro plan' showed up again, I skipped considering that I accepted before (I have the confirmation on email) then I checked the actual subscription plan and the subscription was gone. 6. As you noticed, I've been really patient and waited for them for half a week to do their job, with no pressure, considering the time zone as I am in the UK.
7. I won't be able to ask for a refund as in their policy is written that the money are not refundable. So once you pay, that's it. No services guarantee, no money back if you don't like it. Conclusion? There are no time savers and money savers neither. Save yourself the money, the time and go to a professional company as they are not!
So what did I pay for 250$ ? Absolutely nothing! Just a ripped-off time and money! My rating for this app is -20 stars, but Shopify doesn't give that option.
Hi there,
I'm very sorry to hear about your experience and that you had some issues with your store.
I'll reach out directly to see how we can get this resolved for you right away.
Thanks for your patience and for providing your feedback,
DropCommerce Support
I was used to Oberlo and so when it was discontinued, I nearly stopped dropshipping, Dropcommerce is catching up to Oberlo . I'm happy i found this app.
Very helpful
Make life so muh easier
Amazing selection of suppliers and merchandise, super easy to filter through and find what I'm looking for! So far so good!
I have always liked the way their website looks and the easy way of navigating through their site. The loading time can still be a tad slow but not enough to piss me off LOL. I like the products they carry and I like the way they have everything set up including shipping and such. Plus having Anxiety, depression and ADHD this is easy enough. Thanks!
I'm finding products on DropCommerce that I can't find anywhere else. This is exactly the type of selection that I have been searching for!
Dropcommerce has a great selection on suppliers, products and fulfill orders fast. The support time is polite and very helpful!
Thank you so much for your review! We are looking forward to helping you grow your business :)
[EDITED] I changed it from 5 stars. i gave it 5 because I was asked to by the dev team so the Shopify algorithm favored them, and I did not want to be rude with them as I was still trying to use their service. I felt disingenuous with my rating, and since I’m not using it now, I will correct it.
My summary is that it favors only merchants with particular niches, and it’s absolutely NOT for people looking to dive into dropshipping business with no customer-base (leads). The reason why dropshipping with Ali, which DropCommerce devs are dead set against, worked is the products could be retailed cheap on Amazon and eBay, and shipping costed little to nothing all on top of the fact that Amazon, which the dev is also dead set against, can drive customers TO YOU with minimal upfront.
On the contrary, you CANNOT do that with products on DropCommerce; they’re too expensive for sale on Amazon. They don't even want you retailing things there even if you see an opportunity. This is backwards thinking as Amazon's logistics is top notch, and their FBA storage is perfect for dropshippers who can't have inventory to themselves. Shipping also is medium to expensive; it’s especially high with Canadian suppliers, and that will limit your margin. (Consider as well that you need to run advertisements on social as well if you don’t already have followers.) If it’s not bad enough, you are NOT allowed to resell them for lower prices than the suppliers do, so you can’t possibly offer competitive prices on items that are already expensive; we’re talkin like above $70, and you can’t run sales. Therefore you might as well just go on Faire or TradeKey to wholesale from the same suppliers. Some suppliers are registered on those. I should mention, and I don’t think most users know this, but they can ban you for violating this hidden rule. Moreover, suppliers don’t reply, or even if they do, they do very late, so when there is an issue with an order, good luck, CS is your only chance. They also boast 7-day fulfillment, but I’m not so sure; some things are made-to-order in Asia, and I’ve seen comments say their shipments were late (even after covid).
So my problems are with both the app itself and their service: 1) App is buggy and you need Chrome on Windows, basically, 2) People are having a hard time getting in touch with suppliers via the chat system 3) There is a lack of product variety 4) the service is more expensive than Spocket when it comes to Private Labeling which is essential. Speaking of which, I realise why Spocket offers both Chinese and US suppliers. (Because having US suppliers only may not be very profitable.)
That said there are still pros like 1) many products being pretty and photogenic for SNS promotions, 2) CS being responsive and nice, and 3) the ease of placing orders, but I feel like the cons outweigh these pros atm. 3 stars because I was peer-pressured to give a rating. Otherwise, it definitely has potential to be a good profitable service. You’ll find cool suppliers. But it favors only merchants with particular niches.
Hi there,
Thanks for leaving a review of our app.
There are hundreds of apps that source products from AliExpress but we chose to bring a unique offering by focusing on USA and Canadian suppliers. With this we are able to provide fast shipping times, high quality products, and less returns for our merchants. As for selling on Amazon we will soon be releasing an update that will enable suppliers to opt in to allowing their products to be sold on Amazon, and this will be reflected in the supplier profile and filters. It is not us that do not allow products to be sold on Amazon, it is up to individual suppliers.
Also I would like to mention that I don't believe it is accurate to state we had pressured you into leaving us a review. You had originally left a 4 star review stating
"I give it 4 stars because if I give it 5 stars, nobody will bother reading it."
In response I mentioned to you that anything below a 5 star actually hurts more than helps and that "I'm going to work hard at making improvements to the app so that we can get your review turned into a 5 star. I do really appreciate the feedback."
I don't think it is quite fair to say that we had attempted to pressure you. I never asked you for a new review, I just told you that I received your feedback and was going to work hard at improving.
Either way if that email made you feel pressure I do apologize. I hope that you give DropCommerce another try in the future as we are always listening to our merchants and working hard at improving.
All the best with your dropshipping journey!
This app has been great so far! I am in the early days of launching my store and have been very impressed by the quality of products. Orders have shipped quickly, and customer service has been very responsive and helpful. Looking forward to working with DropCommerce more!
Great selection of suppliers for my niche, the founder is very helpful and quick with communication, and the app is easy to use. It's a great for my business. I highly recommend it!
I like the app because it is integrated with Sopify and it has a variety of products that are not listed in Amazon.It is a great advantage! Besides it offers quick delivery to US and prices are a little lower than in other dropshipping companies
21d6b2-2.myshopify.com
Easy to use and affordable. Great selection of products.
Thank you so much for your review! We look forward to helping you build your business :)
DropCommerce has been a cut above the rest, with quality products, a site that is easy to navigate and friendly customer service.
Thank you so much for your review! We look forward to working with you! :)
Loving DropCommerce! Lot's of great vendors with great products and it feels much more high-end than some of the other dropshippers out there which is really nice because like many people, I don't want to have to wait (or have my customers wait) for weeks on end for subpar products.
The app is easy to use and very intuitive as well which is great for newbies!!
Beyond all of the above, the customer service is incredible! Any time I have had a question, concern - whatever it is I get a response within an hour from the team. They are truly incredible and honestly this makes a world of difference for a small business owner when time is of the essence and you're winging things on your own! I truly appreciate their hands on approach and am so happy that we found them!
Keep doing a great job!!!
Thank you so much for your review! We look forward to helping you grow your business!
The DC support team have been the best that I have ever worked with; thanks so much for your help guys while getting this all set up.
As for products, everything I have tested from DropCommerce has been high quality and received with fast shipping.
If you are looking at getting into dropshipping in USA/Canada and want to create an excellent customer experience through high quality items and fast delivery, you should check out DropCommerce as it does all this and more. Thanks team!!
With just starting out I am very pleased with everything so far. There has been great information that is given.
DropCommerce makes it super easy to find cool new suppliers and products. I was able to find a supplier that shares my values within 5 minutes of first installing the app. From there they make it easy to add the products to your import list without any commitment until you are ready to launch. Love it!
DropCommerce has high quality products with suppliers that you are able to message and ask questions. I have been using DropCommerce on and off for my businesses, and find I always come back to it as their suppliers and products continue to expand and are top shelf. I have been developing Shopify stores for over 5 years now and out of all of the dropshipping apps out there....DropCommerce is number 1 for me. Absolutely 10 out of 10!!
Maria has to be the greatest asset a team can have she assisted me all the way to a resolution that exceeded my expectations thank you DropCommerce.
Great products, and ease of use as a new dropshipping entrepreneur have made the process seamless and stress-free!
I highly recommend this app to anyone who wants high quality products for their store , its the best.
I am in the beginning stages but so far no issues
Drop Commerce is an amazing app. UI very intuitive. Was able to find a nice selection of items in Canada for my store.
Highly recommend any day.
Spencer and team have customer support at their core.
So everything has been made easy and great customer service I really like working with dropcommerce and I can't wait to do more business
DropCommerce has truly transformed my dropshipping venture on Shopify, and I can't help but give it a glowing five-star review. Shiera's support in setting up my business was beyond compare – her responsiveness and expertise made the entire process a breeze, and my site was up and running flawlessly within a remarkable 24-hour turnaround. The dedication shown by Shiera and the team is a testament to their professionalism. Kudos to CEO Spencer for creating such an exceptional platform; the prebuilt stores they offer are a game changer for aspiring entrepreneurs diving into dropshipping. Without a doubt, I enthusiastically recommend DropCommerce to anyone seeking to kickstart their dropshipping journey – the combination of top-notch assistance from Shiera and the platform's robust features is a recipe for success that you won't want to miss out on.
The app is easy to use,but beware if you accidentally go over your import limit they cancel your plan. I paid for basic plan, and went over my limit, wasn't paying attention, and they cancelled the plan. Instead of a pop up stating that I exceeded my number of items they just took my money and cancelled it
Hey there,
I think there may have been a misunderstanding as we do not cancel plans after hitting the product limit on the Basic plan. It appears that you had closed and reopened your account which would have cancelled your original plan when you closed your account. We are more than happy to assist you with getting your account re-activated, please respond to our support ticket we have open for you, or feel free to reach out to support@dropcommerce.com when you have a chance :)
Answers questions promptly, pleasant staff, eager to help, FAST US SHIPPING, inexpensive, ECO-FRIENDLY suppliers ... What more could you ask for ? DropCommerce made it fast and easy for even beginners to source products in North America , edit and import them directly to your store without any disruptions! Make sure you check your shipping settings in shopify to add rates and track inventory in the correct location and your all set up ! Extremely happy and if you are just starting or have 6 figures a month, this app is worth the install. for me personally my store speed actually INCREASED! Will recommend 1,000 times over.
I like the design of DropCommerce, it's really simple to navigate and discover new products, and they have quite the selection!
Excellent customer support , had a couple of questions and found a very informative patient responsive and insightful representative !
Its nice to see the inventory grow but the syncing still has some issues, I just had a sale and I looked for it on the web site and its not there so I must have missed something but now I can't figure out how to get the order the the customer. also the price is pretty high here and I don't make enough sales for the limited inventory even though lot of the stuff is pretty nice. I have a few businesses and this app because it has some issues that makes more work I cant give it more stars. If you have the time and the customer base this is a good app but not for my size.
Update: The owner reached out to me personally and we talked and he told me of things to look forward with their new release coming soon. He also apologized for the problems and promised that they will be fixed. I trust we shall see all the issues here fix really soon.
DropCommerce is really easy to use and the products and suppliers are great. It all looks like it's good quality and the shipping time within the USA is really good.
Is very straight forward app and their teams is supportive and they keeping in touch with you
Good luck dropcommerce
Great features and a really friendly team. Love the shipping times on these products too.
A friend spoke quite highly of DropCommerce and after using it for a few days I can see why. Really easy to use and the products look awesome
DropCommerce has been a great solution for discovering and adding great products to your store. Can't wait to use it more!
I have wanted to start Dropshipping for quite a while but didn't know how to get started, but then I came across DropCommerce in the app store. They make it super straight forward on how to start your business, and are there to help along the way, really great!
I could see DropCommerce becoming a crucial tool for a sustainable Dropshipping business! Great shipping times and products!
The suppliers seem great! You can message with them directly to help build relationships with them. I love that!
This application is absolutely priceless! The merchandise it offers is exceptional, and the delivery times are unparalleled. After conducting extensive investigations, it appears that DropCommerce stands out as one of the premier dropshipping solutions, particularly for those who prioritize prompt shipping and top-notch product quality.
This app is invaluable! The products are great and the shipping times are unbeatable! I've been doing my research and DropCommerce seems to be one of the best dropshipping solutions out there if you are focused on quick shipping and high quality products!
Good experience I enjoyed it. I enjoyed it I enjoyed it Great experience thhtjtj ththtj tntjtj fjfjfjf
Easy to use Great merchandise. Love the import function. Customer service great. Answers all questions.
DropCommerce came highly recommended by a blog I recently came across, and I can see why! It's super easy to use and the products are awesome!
I love that you can search for products and suppliers by values!. It makes it super easy to find and work with suppliers that share my own missions! Highly recommend!
I've looked at a lot of different drop shipping apps and this one has been the most interesting one by far. The products are quite unique and i like the overall design og the user interface!
Excelente aplicacion, reomendable 100 x 100, la atencion al cliente es de primera calidad y estan siempre resolviendo cualquier consulta