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I really love this app, I don't understand some of the bad reviews I saw, in my case it saves me a lot of shipping time and money, The support team is always quick to help me when I need them. As long as they stay top quality like this, I will continue working with them.
BE AWARE of a NIGHTMARE!
SAVE YOURSELF, Please DO NOT trust your business to these guys.
They send more than 140 wrong products to my customers after me asking them if they are sure they sourced the right product.... and their answer was yes it is
After they send I asked again because something felt wrong, and then they said that one part is different but better.....OMG that was the moment I realized they sent different product, and their answer was: it's the same mechanic just the plastic is different - I prefer not to express my FULL opinion on that kind of "intelligent" answer- it's like working with the badest factories in China
It's now 20.1.2020 I have orders that didn't get to the customers yet since NOVEMBER!!! And their usual answer is will check it....>>>> 2 months checking!!!!!!
Every question or need you have, you have to ask and then to ask again, and then they will ask what did you ask..... you can't just ask for something and be relax they will do it. It's like you manage a BAD EMPLOYEE
It goes like this: you ask for something, you get an answer>> nothing happens>> you ask for an update, you get an answer: for what?>> you have to tell the whole story again>>
To make a long nightmare story short>>> BE AWARE OF THESE CLOWNS WHO CALL THEM SELF PROFFESSIONAL>> THEY RUIN MY STORE AND WERE MY Q4 NIGHTMARE!!!!
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Answer to your answer:
- You are right it's 143 wrong products not 140....
- The 3 left products I asked for a refund after 2 MONTHS they didn't deliver to the customer and the last conversation with you on this issue was: "Things slow at the moment" so I wanted to put this poor scene behind me
- "..short supply and our tracking system picked up on this.." - you didn't pick up anything, you gave me the same answer all the time: it takes time for the number to get into the system.... it was me after 2 weeks of getting the same answer that demand to get different answer!!
- Yes, you offered me a full refund - after I put 10,000$ on Facebook - so the meaning of refund is a loss of 10K$!!! because of your fault!
At the last moment, you have found a supplier for a different product(!!) and sent 143 units to my customers saying it will be on time for Christmas>>>
Well, 49 out of 143 didn't arrive for Christmas
The ones that did get for Christmas, came with such a delay...That it is unforgivable for my customers - all the faith I built with them just gone thanks to you.
- I have a different great supplier!!! Doing his job perfectly, no complaints from me at all, because he knows what he is doing.
Ah Liat - if you could start dealing with the truth that would be helpful. I will break down each complaint so that anyone else can see how we tried to work with you but nothing was ever good enough for you.
Firstly - we didn't send 140 wrong products and that is a lie. You know it and we know it so not a good start to your review, eh?
You are currently waiting for a total of 3 items to be delivered which we have refunded you for today so to say that you are waiting for everything is yet more lies but something that seems to be a common theme with you..
So, let's state the truthful fact of the matter here for everyone elses benefit.
Firstly - you asked us in November to source a RC gesture controlled car which we did do and processed these orders for you. Unknown to us they were in short supply and our tracking system picked up on this and we made you aware as soon as we found out AND OFFERED A FULL REFUND which you declined and I quote you directly "We need to take responsibility" which you will clearly see we have done.
After contacting several different suppliers due to this item being in short supply we did source your gesture cars and sent out ALL of your orders at express shipping that ended up costing us more than what you paid and we NEVER asked for any more to cover this is it was our issue. This was going over and above the "take responsibility" and not what you would get elsewhere as everyone else would have just refunded you then and there which I wish we done now.
I could sit here all day and pick your review apart but that isn't going to do any good as the above is more than enough for people to work out where the issue lay. I would like to wish your new supplier all the very best of luck as they are going to need it.
I had this app for one week and never got anywhere with this company. There was a lot of back and forth and being left on read. I saw that I was left one read again today and got fed up. Don't waste your time guys. These guys don't have their stuff together.
Hi
Not sure what the issue is you had but whatever it is i am sure i can help solve it. Feel free to reach out to me at info@drophippo.com and title FAO Kevin. Or even just email to tell me what was not to your satisfaction within the app.
Kind Regards
Kevin
First of all I really feel sorry for whoever wrote a positive review. Guys! This app itself is dropshipping to dropshippers. Most of their products are aliexpress products stored in the US and more. The most annoying part is the double the price of Aliexpress so imagine how much a retail dropshipper would sell their items for. I wish there was add pictures feature here so I can actually show you the insane price difference between them an Aliexpress, literally double the price or even more on some products. They even blocked search by image tools so you can't compare prices but I have own ways. Just choose one of their branded products and search for it on Aliexpress or the internet in general and see what I mean. My advice is if you find any ' supplier' platform that doesn't allow search by image chrome Ali tools just avoid it. Thank me later!