Recensioni (170)
Restringi
-
In base alla valutazione
I'm about to cancel my subscription. I am really unhappy with the re-writing on the product titles and descriptions. This is just unacceptable and unusable! And there is no phone number listed to call this company.
W2B is slow to process orders, but seems to be getting better. The new Shopify Sync works well, but the directions aren't clear on how to use it (I don't think they actually tried using those directions or they updated the system but forgot to update the directions). I've figured it out by trail and error, and customer service is helpful and friendly but it usually takes 12-24 hours for a response (not good when you're lead to believe your orders will ship in 24 hours). I think the app will get better once they hire more people to process orders and provide service, or continue to update the site so directions are clear, add more buttons so you can find your shipments/ orders page. I will update my rating when things change. Gave 3 stars because the suppliers I found here are great.
Excellent Support and response. Great features that will save sellers time and focus on sales.Thumbs up!!!
Not recommended lots and lots of fees (trans, surcharge)Not able to make a profit to cover the cost.
Hi Boardwalk Ts & Things,
Thank you for your review. I am sorry to learn that you've had a dissatisfactory experience with us. Any fees that is added to the products comes directly from either the supplier or payment gateways - Wholesale2B does not intervene or inflate the prices at all. However, we'd be happy to address any concerns that you have with our app. Please log into your Wholesale2B account and create a Support Ticket so that we could assist you and get the issues resolved. We're open to any kind of feedback that you may have for us. Thank you for being associated with Wholesale2B. We're grateful.
Thanks and regards,
Peter Caradonna
CEO - Wholesale2B
This app is so easy and helpful in loading products to our store at an affordable price. Thanks so much. I highly recommend this service to anyone who has an online e-commerce presence.
Awesome for ease of getting products in store. I wish they had phone support and then i would give it 5 stars.
Claims to be great for Canadian stores but created two different stores with many different Vendors and never saw a single shipping cost under $30+ American. The only way to set this shipping up properly is to have shipping included so that it pulls shipping from W2B but then every item looks like it costs $30 more. Only form of contact is through tickets which generally take a day or more to get a response to. Great idea with poor implementation.
Lots of products but get yourself verified as soon as you sign up they dont tell you so when you place order they suddenly ask for a day worth of verification while customer waits on product. Otherwise great service and products
I still use this app, trying to find another supplier, and here is why I extremely do not recommend it.
1- The website is extremely slow, everything you need to do on the website takes forever to load. 2- Verification they ask you to verification; Prove of address, Prove of ID, prove of Credit Card. (waste of a huge time)
3- Support: OMG, how I can explain how bad is it, they do not have live chat or phone support, every time you need their help you need to create a ticket with takes no less than 24 hours to solve sometimes they don't even respond.
4- Prices 29.99 is not bad for a 10k product if it works well, but here is the cath, if you need to round the number you have to pay an extra $5 if you like to make the markup price from then, you have to pay another $5, but this is not only a one-time fee, this is every time you publish new products to your store also they have they own fee for every sell that you have true W2B. Yeah, is really bad.
5- Product quality and price. Pictures quality is not that good, a product from the supply is an old cheap product, they try to sell it, and the price is a horrible expense. You can even compete with others suppliers. and the list of bad thing is huge
Thank you leaving us a review. That's definitely not the experience that we want you or anyone to have.
We take our members' feedbacks very seriously, and yours is no different to us. Let me address the concerns one by one.
1- Website speed: We've recently made some modifications to our server configurations in order to improve the loading speeds. Could you please give it one more shot? You would notice a huge difference.
2- Verification documents: We ask for official documents of you in order to mitigate any scamming attempts. We've come across scammers using credit cards of other people or pretending to be someone that they're not, and we strictly disallow such practices. This is done for your own safety, albeit being a bit of a hassle.
3- Support: Even though we do not provide live chat or phone support, we do pride on our support system. All tickets are answered within 1 business day in as elaborate manner as possible. If we leave your ticket unanswered - which seldom happens - you can always drop us a message on our social media channels and we'd immediately take it from there.
4- Roundup price and checkout fee: The Markup upgrade that costs $5 doesn't have to be paid product-wise, it applies to the whole list that you curated. The checkout fee, on the other hand, is levied by PayPal, which we have little to no control over. If you do not wish to use our checkout, you're always welcome to work with the supplier on an individual basis. All suppliers' details are mentioned in the member's portal, without having to pay anything to view it.
5- Product quality, price, and product images: The information about the products are provided by suppliers themselves and so are the products - all on 'as is' basis - without Wholesale2B adding any margin over them or intervening in any manner. If you feel that a supplier is unworthy, you may contact us to let us know more about it. We're always here to listen to your feedback.
All in all, at Wholesale2B, we do our best to ensure a healthy dropshipping environment to our members. Thank you for taking the time to leave us a review, it helps us immensely to know your views about us. We're constantly striving to improve our workflows and deliver the best to you. :)
Lacks customer support, website servers are not the best slow load times and to many server interruptions.