DropShipCN ‑ Print on Demand

One of the most advanced manufacturers. Very wide variety of products, decent design interface, good quality print and fabric. Of course, you need to order samples for every new design/item, but this is a rule of thumb while dealing with any manufacturer - you need to see how the new design looks, where it needs to be adjusted, where the mockups are wrong (it happens often, but again, it is true for every manufacturer), what sizing for this particular item is.
Manufacturing time varies, not sure what does it depend on, but it's usually longer if I order samples of the new design. I always order with express shipping and include its cost in the price for the customers, though it does make it jump twice as high :( Again, this is the case for the most of manufacturers from that region.
Overall, one of the best manufacturers in that region and around the world as much as I know.
Support response is good but one needs to use a chat at their web site and do it when there's a daytime in China - in this case, the response is instant. If you use email or chat when they are offline, then their initial response may be much slower.
Mockups could've been better, but if choosing between quality of products and mockups, I would choose products, of course, and they are mostly very good.

I ultimately had to leave because their ship times are outrageous. I expect some delay being they are in china, but it's horribly slow and customers were NOT happy. Products were decent quality, but sizing is also very small which customers were not happy about. I tried to email feedback, of which was ignored. Unfortunately did not work out for us.

This supplier has great products, especially in relation to dresses, but there are the following issues with this supplier:

- Mock-ups are garbage, especially the male mock-ups for things like jackets. The models look bored and the way the images are generated don't make them look good at all.
- Import from Shopify is rubbish. If you don't have a phone number for the client, then forget it. It won't work. It takes about 15 minutes to properly adjust the order, which requires you putting in a telephone number, even if you don't have one for the client. Which usually means putting in your own number or a dummy one, both of which are pointless. It then requires all kinds of syncing to make it work.
- Customer service is next to non existent. The latest issue involved over 6 emails over 2 weeks just to get the order sent out, then the fedex courier they used refused to deliver the item to the client despite the client contacting them (not dropship's fault), but this could have been resolved if the company had contacted the courier getting them to deliver the item. Lack of contact, and over 9 emails and still no idea where the order is or what is going on.
- The app doubled up one of my orders and sent two items to the client, which they refused to respond to my demands to cancel the second order, and issued two dresses. They also CHARGED ME for 2 dresses and have not responded to requests for a refund.
-Their design engine and software is ancient and needs updating

Unfortunately, one of their dresses is a bestseller for me, which is all the orders above, but I am looking for alternatives. Don't even start with this company because the items aren't worth the hassle and bad reviews.

Frustrating and poor implementation.
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just non.............................................................................................

Lots of products to choose from and the design interface is easy to use once you learn how it works. Would love to see the update on the website.