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Don't take it. This is going to be your worst nightmare. Cancelled it, uninstalled it, but still getting charged. Tried asking help from Shopify but no help provided. Have emailed ATLAS, lets see they give a refund or not.
06/07/2026
Still facing issues, now I am like seriously concerned. Last time the refund got initiated but again the same problem is here. After every few days I keep fighting the same issue and honestly its exhausting dealing with the same issue again and again. Now I just want to get rid o this Atlas asap. I say it again, DON'T TAKE IT GUYS, YOU WILL REGRET IT.
Hi there,
I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally.
Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately.
I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally.
Best Regards,
Eddie
Atlas is one of the easiest Shopify page builders I’ve used. I really liked the different themes with sections that were clean, conversion-focused, and very simple to edit without coding.
I was able to build my store in a matter of minutes following the information on their site pages, watching videos, reading reviews and the FAQs to make the process much faster than with other apps I tried to use to build my store. The information was straightforward and not complicated and didn't make me feel overwhelmed.
Unfortunately, I didn't have the time to launch my store; however, I will definitely use Atlas upon doing so in the near future.
Hi JustADfied,
This is wonderful to read, thank you! Building a store in a matter of minutes without touching code is exactly the experience we design Atlas around, so it's great to hear the clean, conversion-focused themes did the job for you.
It also says a lot that you dug into the videos, FAQs and site pages to move fast, and that the resources actually held up. We put real care into those, so knowing they helped means a great deal.
If anything else ever comes up, just reach out, we're here.
I uninstalled the app but it still appears to be charging me. On top of that I can't seem to find their support channel or email or anything. Website has nothing.
Atlas has been a game-changer for setting up my product bundle pages, but the real reason for 5 stars is their support team. I ran into a tricky cart drawer bug late at night and reached out expecting to wait until morning — Shahadat replied within minutes, took collaborator access, and fixed it while I was watching.
Not many apps offer this level of personal hands-on support. The bundle features themselves are powerful and flexible — multiple offer tiers, custom badges, image/text customization, and easy integration with my theme.
Highly recommend for any Shopify store building serious bundle pages. The app is solid; the support is exceptional.
Hi NutriNature™,
This one made our day.
Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally.
We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.
I am receiving this automated request for a review, but I have never used this service. I have been charged $100 ($50/month) for an app that has zero usage data on my store. I attempted to cancel previously, yet I am still being billed. I would like a full refund for these two months of inactivity immediately.
im really impressed with Eddie he was profesional and he resolved my problem really quick! thank you eddie
Hi Crown Forge,
Thank you for this, it genuinely made our day. Eddie is going to be thrilled when he sees it, and we'll make sure he does. Getting a problem sorted quickly and professionally is exactly the standard we hold ourselves to, so it's great to hear he hit it for you.
We'll keep working hard to make every interaction with Atlas feel that way.
If anything ever comes up as you keep growing your store, we're here.
amazing app and great service from Normie
Amit was very proffesional and took care of my issue in less than 15min solving it completely. Very much appreciated.
Hi Forma Dnia,
Thank you so much for taking the time to leave this review!
Amit is going to be thrilled when he sees this, and we'll make sure he does. Resolving an issue completely in under 15 minutes is exactly the bar we set for ourselves, and it's great to hear he hit it for you.
It also means a lot that you've been with Atlas for 9 months now. That kind of long-term trust is something we don't take for granted, and we'll keep working hard to earn it every single day.
If anything else ever comes up, just reach out, we're here.
Zaten atlasın müşteri desteğine bayılıyorum
Merhaba Velmora,
Çok teşekkür ederiz! Müşteri desteğimizi sevdiğinizi duymak hepimizi gururlandırdı. Merchant'larımızın yanında olmak Atlas'ta en önem verdiğimiz şeylerden biri, bu yüzden böyle bir geri bildirim bizim için çok değerli.
Yaklaşık iki aydır bizimle olduğunuz için de ayrıca teşekkürler. Bu güveni her gün yeniden kazanmak için çalışmaya devam edeceğiz.
Aklınıza bir şey takılırsa, ne zaman isterseniz bize ulaşın, buradayız.
I was having a payment issue on my store, and NORMIE helped me fix it quickly. The support was fast, clear, and professional. Really happy with the service and support I received!
Hi Velaneo,
Thank you for sharing this! Normie will be glad to hear it, and we'll make sure the message gets to her. A payment issue is exactly the kind of thing you want handled fast and clearly, so it's great that's how it played out for you.
Being there when our merchants actually need us is something we take seriously at Atlas, and feedback like this tells us it's working.
If anything comes up as you keep building your store, you know where to find us.
