Arvostelut (373)
Tarkenna
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Luokituksen mukaan
I hate this product It's not easy to use and it doesn't customize as it says it does and the worst part is they don't even list a customer service number or email I had to search for it.
Hey there,
I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry this is how your first few days have gone. If the customization isn't doing what you expected it to, I'd love to help guide you through it personally.
Having to go searching for a way to reach us isn't okay, and we do try to make our support line easy to find. There's a chat inside the Atlas app where our AI can help with troubleshooting right away, our agents are online throughout the day on weekdays, and our email coverage runs 7 days a week.
I've gone ahead and emailed you directly so we can pick this up right away. If you can tell me which parts you were trying to change, I'll take a look and either get it working the way you wanted or make things right on our end. You can just reply to that email, or reach me at eddie@helloatlas.io.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards,
Eddie
Don't take it. This is going to be your worst nightmare. Cancelled it, uninstalled it, but still getting charged. Tried asking help from Shopify but no help provided. Have emailed ATLAS, lets see they give a refund or not.
06/07/2026
Still facing issues, now I am like seriously concerned. Last time the refund got initiated but again the same problem is here. After every few days I keep fighting the same issue and honestly its exhausting dealing with the same issue again and again. Now I just want to get rid o this Atlas asap. I say it again, DON'T TAKE IT GUYS, YOU WILL REGRET IT.
Hi there,
I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally.
Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately.
I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally.
Best Regards,
Eddie
I uninstalled the app but it still appears to be charging me. On top of that I can't seem to find their support channel or email or anything. Website has nothing.
I am very disappointed with Atlas AI. I uninstalled the app during the free trial period, yet I was still charged afterward. This feels misleading and unfair, especially since I clearly removed the app before the trial ended to avoid any billing.
There was no clear warning that simply uninstalling the app does not cancel the subscription, which makes the whole process confusing and frustrating for users. I expected better transparency and a more user-friendly cancellation process.
I have since tried to resolve the issue, but the experience has left a very negative impression. I would advise others to be extremely careful with the free trial and make sure to manually cancel the subscription in addition to uninstalling the app.
Did not notice that it replaces home page as well got replaced full of errors and bugs. After uninstalling the app my page was down because all of the atals elements stay there and you cannot delete them. Support is not really caring that much.
Hey Snauff
My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.
I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.
I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards
Eddie
They charged me 39$ even though I cancelled and deleted their app before the free trial ended.
Hi Valence Boutique,
I saw your review and wanted to reach out myself. I'm Eddie, head of support here at Atlas.
First off, I'm really sorry about this. Getting hit with a $39 charge when you thought you'd already walked away from the app is genuinely frustrating, and I'd be annoyed too.
I dug into your account to figure out what happened. It looks like the uninstall came through just after your free trial ended, and that's what kicked off the charge on Shopify's side. I know the timing makes that confusing, and either way, you shouldn't be the one paying for it. So I've already added credits to your account that cover the full $39. The balance is sorted, so you won't be charged anything
If anything still looks off, or a charge somehow sneaks through anyway, just reply here or email me straight at eddie@helloatlas.io and I'll take care of it myself.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards,
Eddie
I am receiving this automated request for a review, but I have never used this service. I have been charged $100 ($50/month) for an app that has zero usage data on my store. I attempted to cancel previously, yet I am still being billed. I would like a full refund for these two months of inactivity immediately.
Great support and App!
I'm able to build great looking pages and content in 5% of the time it would normally take.
Will update on conversions once the site goes live!
Edit - 24.11.2025
Be careful how you use the theme and AI Store builder.
Just lost over $1000 of edits and 3 weeks of work due to false 'expert' advice. The Live theme and Store builder theme are not always the same... if one is linked and you delete it, you LOSE everything and have start from scratch again.
Hi Velobiotics,
I’m really sorry to read your update – losing over $1000 of edits and weeks of work after following advice about how to handle your themes is incredibly frustrating, especially after the great start you had with Atlas.
Your experience matters a lot to us, and we’re taking your feedback seriously as we continue to improve how we guide merchants through our app.
Your satisfaction is very important to us, and we’re committed to making this right. I’ve just sent you an email so we can look into your case in more detail and explore the best way forward together.
Please check your inbox when you have a moment.
– Eddie, Head of Support
Absolute Nutten App
Waarom abonnement kosten wat ik niet heb gebruikt
Hi CUZI, thank you for your review. To clarify, all app billing is handled directly by Shopify. Subscription costs apply as long as the app is active on your store, even if it hasn’t been actively used. Once the app is removed, charges may still appear until Shopify’s billing cycle closes.
If you believe you were charged incorrectly, please reach out to Shopify Support for a billing review, or contact us directly and we’ll gladly guide you through it.
