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Today I spoke to Lennon and what a great experience it was. He helped me through every question I had and went into detail without me even asking. Overall great experience and I recommend everyone having problems not hesitating contacting Dsers when issues arise, and I hope you come across Lennon !
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
These guys are really helpful. I've have been in contact with a few different people at DSers and they are all great. Most recently Sherry, she been here for me from the moment I needed assistance, Sherry was kind and professional. 10 out of 10 stars from me.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had a question about replacing an order that had been canceled. I was beginning to get worried because I completely deleted the order. I got in contact with Irene from customer support and she fixed the problem literally in seconds! I am very happy, all is good. Thanks again Irene!!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Atendimento nota mil, resolveu todas as minhas dificuldades!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I'm very new to dropshipping and literally received my first order yesterday. I was really stressing because I was confused on shipping etc. I spoke with Isak and after speaking to several (maybe 5/6) people on Dsers, he was able to answer all of my questions comprehensively so he really saved me from losing my mind over it lol So far the app is good, I did pay for my order on aliexpress which took a while to reflect on the system and so I was confused & I'd hope that the system wouldn't allow you to make payment twice on the same order. Besides this, I'm now happy so big thanks to Isak! Hopefully it stays good :) Isak is 5 star but I took 1 star off just as it's just the beginning and some of the staff are a lot less knowledgable than others but you could get Isak to teach them. I'm taking it from 4 to 5 stars because Isak is 5 star but I cannot say the app is 5 star just yet & it remains that there are a few staff whose service was less than 5 star
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Thank you so much Via for helping me out. I was having issues logging in. Via found a solution for the issue and also showed me step by step on how to get back into my account. Via also helped me resolve an error message on my product. I'm really happy with the service I received. 5 star service.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Aimee did an excellent job and supported me all the way through
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Congratulations to Aimee from DSers support, she was a very attentive person with my problem, she helped me a lot, she resolved my issue in minutes, efficiently and quickly, that was great, I am very grateful to her. Thank you Aimee
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Wendy was very helpful and professional resolving my issue with DSERs fulfillment order process. You're awesome and made this a very easy process. Thank you! Everyone who has issues with Dsers should use this application to solve them
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
From the moment I contacted her with my enquiry until my problem was resolved, Chrissy was attentive, professional and did everything in her power to ensure my satisfaction. Thank you for your service.
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team