Arvostelut (5 232)
Tarkenna
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Terrible app. It doesn't calculates the price correctly, it has a lot of bugs getting and calculating shipping price, and they limit you by subscription on most important features like updating store prices. It looks like they don't want you to sell, simple the worst dropshipping app ever.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
horrible app, nothing to do with oberlo. oberlo i was importing products in 2 mins. In this horrible garbage it takes me 20 mins for a single product. SLOW, IRRESPONSIVE and LAGGY. BRING BACK OBERLO. THIS IS A TOTAL DISASTER!!!
Hello Bear Tees,
Thank you for your feedback.
Could you give us more details about the product import issue?
With DSers, you can import products even faster that it was possible with Oberlo, just one click, so we're not sure what kind of import you are referring to.
We understand that DSers is different from Oberlo, and we're working hard to improve things>
If you could tell us where you experience some issues, we'll be glad to check them!
DSers Team
the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.
Hello Wooden Earth,
Thank you for your comment, we appreciate all feedback.
Can you give us more details about what you like concerning the usability?
As for the profit / cost / revenue graph, we have a basic Report feature that we are working on improving, we welcome any suggestions you may have would be very useful.
DSers Team
Can't even filter out of stock products or replace it customer service makes you repeat 3 times over grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Hello,
Thank you for your feedback and the idea to improve the the filter feature.
We'll take this in consideration and we'll try to implement it in the near future.
If you have additional suggestions, please feel free to share them with us, we're always open to new ideas.
Have a great day,
DSers Team
Do not recommend. Had to migrate from Oberlo due to them retiring the product. Disappointed that Oberlo actually suggested it as I have had nothing but issues with it. My biggest concern is that you will not get price sync updates or notifications on any of your products unless you have actually purchased the product via Dser. Which totally defeats the purpose of drop shipping. Still conversing with Dser to find a solution. Very disappointed with product.
Hello craftoutletshop,
Thank you for your comment and helpful feedback.
We are working to improve this and will make sure to keep your ideas in mind!
We are different from Oberlo, but we try to provide the best service possible, please don't hesitate to share your thoughts if you have more suggestions!
DSers Team
i was using orbelo with the best features since 2016 , this app have to make me pay features that orbelo was providing for free. shopify took over the service ? we are already paying for shopify & still have to pay for this ?
Hello StrapMeister,
Thank you for your comment.
With DSers, you get the same features as you did on Oberlo, and more.
Please contact our customer service team if you feel like some features are only available for the paid plan and shouldn't.
We'll try our best to provide the bet service possible.
DSers Team
ES UNA MEMBRECIA TIENES QUE PAGAR Esta muy limitada y me dieron 14 días de prueba y tiene muy pocos productos dispositivo en el costo SI QUIERES MÁS PRODUCTOS TIENES QUE PAGAR MÁS Y MÁS NO ME GUSTO
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
As an enthusiastic e-commerce entrepreneur, I was initially drawn to the promise of simplification and efficiency that DSers-AliExpress boasted for my dropshipping business. However, my journey has been anything but beneficial, turning into a collection of challenges and disappointments that I need to share.
Deceptive Practices with Reviews: My first red flag was noticing that many positive reviews about DSers seem to be self-produced. This manipulation of their service perception is not only misleading but undermines trust right from the start. Consumers rely on honest and transparent reviews to make informed decisions, and this questionable practice has muddied the reliability of the information available.
Scaling Price Issues: Beyond questionable reviews, my primary concern has been DSers' pricing policy. As my sales increased, so did the fees, unjustifiably and without notice, eroding my profits and jeopardizing my business's sustainability.
Inadequate Order Management and Tracking Updates: The promised efficiency in order management turned out to be a fallacy, with erratic and often absent tracking updates, leaving me and my customers in a constant state of uncertainty.
Disconnected Customer Service: Interactions with customer service have been equally disheartening, characterized by late and unhelpful responses that offered no real solutions to encountered issues.
Inconsistent Product Quality and Descriptions: The discrepancy between product descriptions and the items actually received has damaged my store's reputation, increasing complaints and returns that I've had to handle directly.
Conclusion: My experience with DSers-AliExpress has been deeply negative, marred by deceptive practices, an opaque pricing policy, deficiencies in order management, and inadequate customer service. To those considering using this service to scale their dropshipping business, I would recommend proceeding with extreme caution or seeking more transparent and reliable alternatives. Integrity and transparency are crucial in e-commerce, and sadly, my trust in DSers has completely evaporated.
Advice to DSers and AliExpress: Adopting a stance of total transparency, especially regarding reviews and pricing policy, is imperative. Without significant improvement in these areas, it will be challenging for the e-commerce community to view their services as a viable option.
Hello!
Thank you for taking the time to write your review.
Please let me get back to you concerning each point you mentionned.
First off, please note that each review is coming from our users. Shopify policy is very strict and automatically or self-generated reviews are banned. We pride ourself of the feedback we receive.
Concerning the pricing issue you mentionned, we have a forever free plan, that offers all the features you need to get started. Of course, there are also some paid plans, and those have limitations as well, but our pricing is transparent, and even lower than some other apps.
As your business grow, you may have new needs, and that's when some paid plans might be useful, but there's no forcing you to upgrade.
I'm not sure what issue you are referring to, so please feel free to give more details
About our customer service, we'll investigate the conversations you may have had and will try to improve accordingly.
For the product quality and description, please note that those are entirely AliExpress dependant. If you had bad experience, I suggest to improve your product research and select other suppliers, or potentially use another supplier platform, like Tmall, or work directly with agents.
You select the products and the suppliers, we are only here to help you process your orders and help you increase efficiency. If there are any order disputes related to the products or orders, we recommend that you contact AliExpress and open a dispute. You should also leave a bad rating on the concerned supplier page.
Please feel free to reach out to us and give us any more additional details you may have, and we'll be glad to chat to see what we can improve in the future.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
there is no basic filter to show out of stock products from ali, making this app fairly useless as now easy way to see or replace out of stock products. amazing that such basic functionality is missing
Hello Cheap Snow Gear,
Thank you for your suggestion and feedback.
We are working to implement new features after receiving the thoughts of merchants coming from Oberlo and we'll try to improve as much as possible in the near future!
Please don't hesitate to share your ideas if you have more, we're always happy to hear them.
DSers Team
Don't apply tag!!!sssssssssssssssssasdasdasdaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hello,
Thank you for your comment.
It seems that you are facing issues with Tags.
Please note that the tag feature in DSers and Shopify are different.
Our customer service team has contacted you to figure everything out and we hope we'll be able to help you.
Happy Dropshipping,
DSers Team