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I had a great experience with Luna from DSers customer service. She was super helpful, patient, and made sure all my questions were answered. Luna made the whole process easy and stress-free. Thanks for the awesome support!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I appreciate their prompt response on handling things. You message them on Facebook messenger and they reply quickly. Krystal was very helpful with getting me the help I needed and resolved it quickly and efficiently. Thank you!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I have been having a rough time with customer service recently from other companies. Vivian gave me hope that customer service isn't completely useless. She helped me figure out how to fix the "sold out" issue on Shopify and I am more than grateful for her. Thank you so much Vivian you deserve a raise!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
i Have contacted the dsers customer team to solve my order payment issue, they are very quick and very reliable service has served to me. i am very satisfied with the customer help team. once again thanks for your help.
Hi there,
Thank you for your kind words! We’re so glad to hear that our customer support team was able to assist you quickly and reliably. Your satisfaction means a lot to us!
If you ever need help again, don’t hesitate to reach out—we’re always here for you.
DSers Team
Super service! Within 5 minutes, Kimi solved my problem. Thank you so much for the super fast help and the nice conversation!!
Hello!
Thank you for your kind words! We're so glad to hear that Kimi was able to assist you quickly and effectively. Our team works hard to ensure you get the best support possible, and we're happy you had a great experience!
If you need any more help in the future, don't hesitate to reach out. We're always here for you!
DSers Team
I was able to IM with Wendy today regarding an order I had completely messed up for a customer. I was initially worried that the DSers chat would only be able to help on DSers issues and was releived when Wendy was able to help me across the AliExpress, DSers and Shopify websites. Wendy was quite patient and when I was having another issue arise she was waited for me to solve issue and continue to help with the original order mishap. Very satisfied with the chat option and that issues can be quickly resolved across multiple sites.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
App is great but found an alternative and faster way to through a supplier however Fiona was very helpful in the process of helping me start a refund procedure for which i am waiting for a reply.
Hello!
Thank you for sharing your feedback with us! We're glad to hear that Fiona was able to assist you in starting the refund process. It’s always our goal to provide fast and helpful support, and we’re happy to have helped you along the way.
Please don’t hesitate to contact us again if you need further assistance. We’re here to help!
DSers Team
Catalina was so incredibly patient, knowledgeable and helpful in resolving my issue. She walked me through every detail with screenshots.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had the pleasure of working with Lena from DSers support, and I’m truly impressed! She was professional, attentive, and empathetic from the start. Lena quickly understood my issue and went above and beyond to resolve it. Her clear and prompt communication made the entire process seamless.
Thank you, Lena, for your excellent support – you’re a true asset to the team!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Excellent customer service from DS platform! The support team was quick, helpful, and professional. They resolved my issue efficiently and demonstrated great knowledge of the platform. The agent was friendly and patient, explaining everything clearly. Their attention to detail and commitment to customer satisfaction are commendable. Highly recommend DS platform for both their product and top-notch support!
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our customer support team. It’s great to know that our agents were able to resolve your issue quickly and provide clear, helpful explanations. We’re always here to assist you, and your feedback means the world to us.
Should you need anything in the future, feel free to reach out.
DSers Team