DSers‑AliExpress Dropshipping , 24,745件のレビュー
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I'm frustrated with this SCAM!
They say that their FREE plan is free FOREVER with limited features, but that is NOT TRUE!
After some 2 weeks of using Dsers and importing products to my Shopify Store they started to make a popup window every time when I opened my Dsers account which said that my link to my Shopify store will expire soon (not saying when exactly). Total random, cause it is not true and there is no reason for that. So they give You options to Delete Your store from Dsers and lose all the work You have put inside Your stores products or to Relink store - which means You have to buy advanced subscription and have to start paying them monthly. Previously for some 2 weeks they were just disturbing me with this message but now they dont give even a chance to close this window, now I have to pay them or lose all my products. Such a waste of time with Dsers! They wont push me to start paid subscription earlier than I need to! So today Im looking for other options like Oberlo, AutoDS, Zendrop etc. So free forever means free for approximately month. Wrote to support, but as I understood from other reviews already - Dsers support is only waste of time.
Hate those Dsers scammers! Now I'm searching for other platforms.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
The free plan will stay free forever, we currently have thousands of merchants on the free plan for months now. I'm sorry if you have misunderstood something.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Updated Review March 2024: I had previously given 5 stars. At the beginning it worked well. If you are a store owner and you want to waste tonnes of time mapping and remapping products then DSERS is for you. I am actually paying their rediculous monthly fee to update my store inventory and keep it accurate for what? Aliexpress items have thousands of pcs yet DSERS puts my store stock at zero. What does that equal? Lost sales. I had high hopes for DSERS but honestly they need to really look at the way they manage their product mapping. I'd have paid a monthly fee to have a DSERS person keep track and fix my mapping issues. That to me is WAY MORE value added then their rediculous stock updates (that occur only once a day and also have qty limitations). I'm slowly moving all my products away from DSERS as I find it totally unreliable and definitely not worth the money. From their support people, I get a lot of the were so sorry for the issue we'll forward to our technical team - and then nothing happens. Such a waste! Save your money and time and spend it both elsewhere not on DSERS!
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
We understand your feelings and the issue for the seach bar has been fixed already.
Please know that our update was a necessary step to improve things 10 fold for the future. We'll work hard to make sure we meet all merchants' high standards
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Cancelled and uninstalled the app and they’re still charging me for it. Shipping is outrageous. Don’t bother downloading.
Hi there
Thank you so much for taking time to write this feedback to us.
It seems you Subscribed late October, then closed you store in beginning of December, before reopening in January and finally uninstalling on February.
In that period, you didn't cancel the subscription or made any request.
Please contact our customer service team for all the details.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Very disappointed with the service and the product, is not transparency at all , They make it, almost imposssible to cancel service!!!
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system
I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible.
Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past.
Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer.
Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually.
As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours.
We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Terrible app. It doesn't calculates the price correctly, it has a lot of bugs getting and calculating shipping price, and they limit you by subscription on most important features like updating store prices. It looks like they don't want you to sell, simple the worst dropshipping app ever.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
gostaria da atualização do app na minha loja. poderia me ajudar por favor?
Hello,
Thank you for your taking the time to leave us a rating.
Please note that the issue with Shopify is just temporary and will not affect the normal process of your store on Shopify or DSers.
We are working with their team to solve this and make sure it doesn't happen again.
Please feel free to contact our customer service team if you have any questions,
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Este app está dentro da minha loja e está dizendo agora que é incompatível.
Hello,
Thank you for your taking the time to leave us a rating.
Please note that the issue with Shopify is just temporary and will not affect the normal process of your store on Shopify or DSers.
We are working with their team to solve this and make sure it doesn't happen again.
Please feel free to contact our customer service team if you have any questions,
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
ES UNA MEMBRECIA TIENES QUE PAGAR Esta muy limitada y me dieron 14 días de prueba y tiene muy pocos productos dispositivo en el costo SI QUIERES MÁS PRODUCTOS TIENES QUE PAGAR MÁS Y MÁS NO ME GUSTO
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
billed me for inactive acount
Hi there,
Thank you so much for taking time to write this feedback to us.
It seems you didn't cancel your subscription after the free trial on time, and only canceled it 3 weeks later.
We can help you to refund part of the subscription you didn't use. Please contact our customer service team.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team