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Had real issues today on my store Shakeadoodle - Rin the customer support contact was truly amazing, helped me to get through the issues and was so patient, as I did find it very confusing.
Rin is an asset to your company, and great customer service I would not hesitate in recommending Rin and DSERS, helping me so much this late evening in the UK. Wishing you all continued success and thanks again
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Olivia has been very helpful and kind to resolve my problem.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I received help from Rfimp this morning, he was very helpful and fast with his responses. I appreciate the help and have no bad words to say.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Cet homme nommé Blanca m'a beaucoup aidé, il a été patient avec moi et m'a envoyé des captures d'écran comme un petit enfant Et j'ai tout compris et résolu mon problème, merci encore Blanca.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Spoke with Live Chat Agent Tiffany regarding my first Shopify store Customer order through DSer's which seemed relatively effortless with both DSer's, AliExpress and Shopify. However, after paying for order on Saturday, order showed as Awaiting Shipment, before Awaiting Fulfillment. The supplier had updated the Order numbers etc, but upon investigation, it was noted that it could be over 2 weeks before the Order was even shipped to my Customer. Tiffany was the Ultimate professional, and also caring and compassionate. She stayed calm, answered every question I had, even going so far as to include screenshots with her responses, so I could understand where to find the information she was directing me toward. She went well "over & above" her customary job description today in the assistance she lent to me, and I can only hope that the next new ECommerce business Owner is lucky enough to encounter Tiffany should he or she have a question with regard to their supplier journey with DSer's. Thank you so much for the wonderful service I received.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Bianca, was a gem in helping me solve a synchronization issue with tracking. I really am appreciative of the timely response and friendly customer service.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had my first experience with customer support recently, and it was exceptional thanks to Aimee! Aimee responded promptly and provided accurate, detailed answers to my inquiries. She demonstrated a deep understanding of my needs and presented solutions in a clear and memorable manner, making implementation effortless. Aimee, I cannot thank you enough for your expertise and kindness. You truly excel at your job, and I am grateful for your outstanding support!
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
I wanted to thanks for Holly excellent service. The support I received was prompt, knowledgeable, and resolved my issue efficiently. This level of customer service is greatly appreciated.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Vivian did a good job and answered my questions quickly.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Chrissy was very helpful and put all the effort to solve the problem.
Thanks
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team