DSers‑AliExpress Dropshipping

If only I could leave less than 1 star. Honestly the most useless customer support and the most useless app. And today, dealing with "Jackie" from customer support is a new low point. She somehow deleted all my mapping and even placed unapproved orders on my behalf, it will take me hours to fix the mess she created.

new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system
I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible.
Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past.
Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer.
Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually.
As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours.
We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.

Forced to migrate to this from Oberlo.
More complicated, unable to do what I need to do.
The support staff are non-existent, been waiting all day.

DSers lures me to use their test order, but it can never be deleted. It is such a Scam. Unclear tutorial as well. not smart at all. Update: You are totally saying another thing. I am talking about that I cannot delete the test order. It is a big bug for the users. You are talking about that I could skip. The concern is that I have to skip to avoid the issue. Then what is the meaning of setting up this step? Please don't try to mix the problems. The answer is that you are not ready to do a test order, which meaning it is not a complete test. You should ask your product managers and coders to fix it up instead of just trying to argue with me without the basic logic. So ridiculous!

the support is horrible. Not supported 24hrs. Sometimes it takes more than 2 days to answer you. It should have a call queuing system but the answers are answered via Facebook Messenger. The answers often beyond coming after a long time are very bad and do not help anything.

I take back my review. The customer support did not understand my request to change the product prices, perhaps due to the language barrier. Instead, lead me to sync my store's prices to which I cannot revert back for whatever reason. Asked them to help me revert the prices back to the original and basically said that that's not possible. Currently manually updating my store prices ~ will take all day as a result.

For the past month this dreadful app has been besieged with issues. Ever since their system update, seemingly. Tracking isn't being sent to my customers (with no way to do this manually), a new layout which means orders can easily be missed (ie hiding the 'unmapped' orders in a new section), and constantly booting me out and telling me my store isnt recognised (after 3 years of using the app daily). Totally unacceptable. No offer of any refund for all of the inconvenience. Shopify needs to find a new app for dropshippers urgently. The only decent thing is the prompt customer service, hence why I've given it a star.

They promised to refund but didn't keep the promise. Their customer service was frustrating, as I had to engage with multiple agents regarding the same issue. Each time, I had to reiterate and explain my query repeatedly. It was a disappointing experience.

Updated Review March 2024: I had previously given 5 stars. At the beginning it worked well. If you are a store owner and you want to waste tonnes of time mapping and remapping products then DSERS is for you. I am actually paying their rediculous monthly fee to update my store inventory and keep it accurate for what? Aliexpress items have thousands of pcs yet DSERS puts my store stock at zero. What does that equal? Lost sales. I had high hopes for DSERS but honestly they need to really look at the way they manage their product mapping. I'd have paid a monthly fee to have a DSERS person keep track and fix my mapping issues. That to me is WAY MORE value added then their rediculous stock updates (that occur only once a day and also have qty limitations). I'm slowly moving all my products away from DSERS as I find it totally unreliable and definitely not worth the money. From their support people, I get a lot of the were so sorry for the issue we'll forward to our technical team - and then nothing happens. Such a waste! Save your money and time and spend it both elsewhere not on DSERS!

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