レビュー (30,378)

総合評価
5
評価レベルごとの件数
  • 評価の98%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2021年9月28日

The best app for dropshipping. Specially thank for Sebastian from support team. He alwalys help me when I need.

Mundo Aquarela
ブラジル
アプリの使用期間:約2年
DSersが返信しました 2021年10月13日

Hi Mundo Aquarela,

We are happy to learn that DSers is really helpful for you. DSers will continue working hard to provide an excellent dropshipping experience for all users. Please don't hesitate to contact us if you need more help. Happy dropshipping with DSers!

DSers Team

2022年6月30日

Customer service was very fast. They helped guide me through the transition from Oblero to DSers. They showed me how to check that everything was imported to DSers correctly. This was especially important because I wanted to make sure my products transferred with all the edits I had already made on Shopify.

Spirituality For You
アメリカ合衆国
アプリの使用期間:約2年
DSersが返信しました 2022年6月30日

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024年4月14日

What an amazing level of customer service from Wendy! I'm still pretty new to the platform and was having a hard time figuring out how to fulfill my orders. Wendy had my issue resolve in under 5 minutes!

Thank you for all your help and support Wendy :)

Pets Plus
カナダ
アプリの使用期間:4ヶ月
DSersが返信しました 2024年4月15日

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

2022年8月16日

it was great service very fast eu recomendo demais erivocas fksakfaskfopwq fpwjofjwqofwq]fkwq[kfw[kf

Bela Charme
ブラジル
アプリの使用期間:約2年
DSersが返信しました 2022年8月22日

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年5月10日

I am new to all these apps that go along with E-commerce and dropshipping, as I'm still learning. I needed help logging into my account and reached out to DSers on FB Messenger. Sherry replied with a solution within 3 minutes! Excellent service! I highly recommend! If I didn't have someone like Sherry to help me it would make this harder for me to keep going.

My Store
アメリカ合衆国
アプリの使用期間:16日
DSersが返信しました 2024年5月12日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年4月17日

I spoke with Chrissy from DSers Support Team. And she was extremely helpful. I'm new to DSers/Alliexpress and I am struggling a little bit getting it to all work for me. Chrissy was extremely helpful and very professional. She helped me understand exactly what I need to do.
Thank you very much

The Modish Penguin
アメリカ合衆国
アプリの使用期間:3ヶ月
DSersが返信しました 2024年4月18日

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

2022年6月7日

It has the best platform I have ever used
Quick and excellent customer service by Joey.
When I had a trouble, he solved quickly.

12PET
日本
アプリの使用期間:約2年
DSersが返信しました 2022年6月8日

Hi,

We really appreciate your review of DSers about our features and customer service. It is our honor that DSers can help you with dropshipping! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2022年6月15日

Incredible app, very easy to use. Customer service is AMAZING, very fast. Big shoutout to COLINS who has been so kind to me and solved my issue quickly and efficiently

Chevaroo
アメリカ合衆国
アプリの使用期間:約2年
DSersが返信しました 2022年6月15日

Hi,

We really appreciate your review of our App and customer service. We will take your suggestions into consideration! We are grateful that you took the time out to leave such a thorough comment to us. DSers will continue trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2023年9月13日

The new September 2023 DSers update is unbelievably underwhelming. Support has been so far from helpful as well. I'm experiencing a bug with package tracking that is extremely easy to solve, but support simply can't understand. When sending customer notification emails after an order ships, I select "Other" and use my own websites Track Order page URL. It was working fine in the previous DSers version, no issues. Now with this new update, it's adding "%s" at the end of my custom URL link, which is making the page unavailable and causing an error message. If I'm already inputting a custom URL, why would it add "%s" at the end of my URL for absolutely no reason. Please solve this issue and make sure the Custom URL provided stays the exact same way it was set, without adding anything to the end. Orders are also taking significantly longer to place, and sometimes don't even work at all. Should've left the app the way it was. Will be deleting permanently if these issues persist.

Climpse
アメリカ合衆国
アプリの使用期間:約2年
DSersが返信しました 2023年9月18日

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

We understand that the update might not have been as smooth as we hoped, but we will hopefully be able to show you in the future why it was necessary. We will use this opportunity to improve and this makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

2021年6月7日

Amazing! The customer support goes above and beyond. I have been using DSers for a long time, and it is probably one of my favorite apps. It's super easy to use, and way quicker with placing orders than any other Aliexpress app.

Face Steamer Co.
アメリカ合衆国
アプリの使用期間:約2年
DSersが返信しました 2021年6月7日

Hi Face Steamer Co.,

We are happy to learn that DSers is really helpful for you. It is our honor that DSers is an app you could rely on! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team