Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
26 april 2024

Great experience! Wendy was very helpful and knowledgeable in resolving my issue.

She was able to quickly resolve the issue and was friendly throughout the interaction.

I was trying my level best online on shopify and looking for a resolution but after a full 30 min lookout for the same i tried the chat section and was able to get the solution of my problem in 5 minutes.

Thank Alot WENDY..

The Downtown Dollar Store
Verenigde Arabische Emiraten
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 27 april 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

26 april 2024

Chrissy was extremely helpful and took the time to correct my problem. I thought I was going to lose the sale because of an error. If I can a direct line to Chrissy, that would be great

Trend Style Clothing
Verenigde Staten
Ongeveer een jaar gebruiken de app
DSers heeft geantwoord 28 april 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

29 april 2024

The DSers team have never failed to help me out, right in the moment I needed it. Big thank you to Isla who was able to quickly understand the issue I was facing and help me with a solution. Saves SO much time mucking about.

Palazzo Lighting
Australië
Ongeveer een jaar gebruiken de app
1 mei 2024

I've been using DSers since I started dropshipping. The 24k+ 5 star reviews should be proof enough that this is the goto company to work with when dropshipping aliexpress products. Am I've only used the free version!

Today is another example of why I stick with them. I contacted support via messenger and immediately was helped by Wendy. I was looking at my options to move my store to Wordpress and Wendy took the time to show me exactly how I could do that if I decide to make the move. She didn't try to upsell me on anything, just showed me how to do this for free. To get the support so quickly and so friendly is exactly what I needed. So thankful for Wendy's help!

Amuse All
Verenigde Staten
2 maanden gebruiken de app
1 mei 2024

I needed some help from Dsers about my fullfilment process and how things work, i am new on dsers. And i can surely say that it was a 10/10 service.

A very nice girl named Aimee helped me and she answered EVERY question i asked not only fast, but very clear. She has pro customer treatment skills, and helped me more than i expected. I felt comfortable asking anything.

Give her a raise!

Vogue Watches
Zweden
4 maanden gebruiken de app
25 april 2024

Marry has been extremely helpful. I received support in a few minutes; she guided me through the process and made sure I clicked what I had to click. Highly recommended!

Global Sales & Service Ecommerce
Verenigde Staten
6 maanden gebruiken de app
DSers heeft geantwoord 27 april 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

27 april 2024

I had an absolutely wonderful experience with Bianca from DSers.Bianca's customer service skills are exceptional. She was patient, attentive, and genuinely invested in solving my problems, showing great expertise in all the technical details. Her advice was not only practical but also insightful, helping me leverage DSers to its full potential.

I'm thoroughly impressed by her professionalism and the personalized service she provided. It’s clear that Bianca is a valuable asset to the DSers team. Thanks to her support, I feel much more confident in managing my e-commerce business. Highly recommended!"

Dbestey
Duitsland
11 maanden gebruiken de app
DSers heeft geantwoord 28 april 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

28 april 2024

I love Dsers, makes it so so easy to handle and fulfill orders.
I use also CJ dropshipping but at the end i find always the perfect match products on DSERS , Cj is kind of complicated and prices much higher.
Also support is amazing, in just 2 minutes with the help of Isla, i fixed a ''ghost order'' that was not being fulfilled, due to some mistake of mine, with the help of their staff .Thanks a lot isla

Styglo
Portugal
3 maanden gebruiken de app
30 april 2024

Aimee has been extremely helpful in dealing with my product SKU issue in record time. Her replies are quick, clear, and always on point. She's very knowledgeable, kind, friendly, and a great help. She made working with DSers very easy after I'd struggled with my issue for weeks. Glad to see this company taking its customer support really seriously by having great customer support agents. Thank you a lot!

Knotorious
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
1 mei 2024

Excellent customer service! Quick, straight to the point and concise with any problem that may surface, I must express my gratitude to one of the employees, Colleen, for the diligence and great service he/she gave me.

Aura
Israël
6 maanden gebruiken de app