Recensies (5.881)
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Outstanding Support from Chloe on DSers!
I had an amazing experience with Chloe, who helped me on the DSers app. She was incredibly knowledgeable, patient, and quick to resolve my issue. Her clear communication and friendly attitude made the entire process smooth and stress-free. Thank you Chloe for the excellent support!
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear that Chloe provided you with such outstanding support—our customer service team works hard to ensure every experience is smooth and helpful.
If you ever need assistance again, don’t hesitate to reach out to us.
DSers Team
Luna was very helpful, she connected me to a supplier when my old one left and got things back on track for me and the store.
Hello,
Thank you so much for leaving this wonderful review! We’re thrilled to hear that Luna was able to help you connect with a new supplier and get your store back on track. Our customer service team is always here to support you and ensure your experience is seamless.
If you ever need assistance again, don’t hesitate to reach out to us.
DSers Team
I reached out the customer service of Dser and I was gratefully surprise with the great help and service from Zico, even though share some extra tips to help me out with my store, Thank you Zico your amazing !!!
I had an absolutely amazing experience with DSers thanks to Rita’s outstanding customer service! From start to finish, she was incredibly attentive, patient, and knowledgeable. Whenever I had questions or needed help navigating the platform, Rita responded quickly and provided clear, detailed guidance that made everything so much easier. Her friendly and professional approach made me feel valued as a customer, and she went above and beyond to ensure my issues were resolved smoothly. It’s rare to find such dedicated support, and Rita truly stands out as a shining example of excellent service. I’m beyond grateful for her help and highly recommend reaching out to her if you need any assistance on DSers!
Hello,
Thank you so much for sharing your wonderful experience! We truly appreciate your kind words about Rita and are proud to have such a dedicated and knowledgeable member on our customer service team. It’s great to hear she made your journey with DSers smooth and easy.
Please feel free to reach out anytime you need further assistance — we’re always here to help.
DSers Team
DSers customers service is efficient, patient, knowledgeable. They helped me address the issues I had with canceling and reordering and making sure I was using the right supplier. This review is for this Sandy, the customer assistant who was with me for close to an hour working through some complications from my end. Sandy was, in my opinion, the face of DSers and Aliexpress, and that makes me think I am doing business with the right partners. This is my first review ever. Shows how satisfied I am.
Hi,
Thank you so much for sharing your thoughtful review! We're incredibly glad to hear that Sandy was able to support you with patience and expertise—our customer service team is dedicated to providing exactly that kind of experience.
If you ever need help again, please don’t hesitate to reach out. We’re always happy to assist.
DSers Team
Really great customer support!!!
I was assigned Sandra to solve my issue and she answered in matter of seconds and handled everything for me in extremely timely manner. I have not experienced such customer support - especially not for an app with this many users.
I truly recommend
Hi there,
Thank you so much for leaving such a kind review! We're thrilled to hear that Sandra provided you with quick and efficient support — our customer service team works hard to offer the best experience possible to every user.
If you ever need any further assistance, feel free to reach out to us anytime. We're always happy to help!
DSers Team
I had an urgent emergency with my product SKU not being able to fulfill my orders and Lena was able to guide me through temporarily finding another supplier and making sure I was able to fulfill my order.
Hi,
Thank you so much for leaving this thoughtful review! We're really glad to hear that Lena was able to support you quickly and effectively during your emergency. Our customer service team is always ready to help, especially in urgent situations like this.
If you ever need further assistance, don’t hesitate to contact us—we’re always here to help!
DSers Team
Zoe is super helpful and provided immediate support. Extremely quick and made my work easy!
Hi,
Thank you so much for taking the time to leave a review! We're thrilled to hear that Zoe was able to assist you so quickly and effectively — our customer service team always strives to make things as easy and smooth as possible.
If you ever need help again, please don’t hesitate to reach out.
DSers Team
I had an issue with an order and shipment, and Teresa helped me with excellent service—straight to the point and exactly what I needed. She solved my problem quickly. I have no words to thank her enough. So polite and professional throughout.
Hi,
Thank you so much for leaving such a kind review! We're thrilled to hear that Teresa was able to assist you with professionalism and efficiency. Our customer service team always strives to provide clear, helpful support, and it’s wonderful to know Teresa made a difference for you.
If you ever need anything else or run into more questions, don’t hesitate to reach out—we’re always here to help!
DSers Team
I had a great experience with Zico. I had an issue with my delivery in my shopify store and Zico helped me to resolve it. It took a lot of time. I appreciate his patience and giving me different options and suggestions to solve the issue. Though it took a lot of time with trial and error, Zico finally fixed it.
Hello,
Thank you so much for sharing your experience! We’re glad to hear that Zico was patient and dedicated in helping you resolve your delivery issue, even with the extra time it took. Our customer service team always strives to provide thorough support and useful solutions.
If you need any assistance in the future, please don’t hesitate to contact us again!
DSers Team