Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
19 februari 2024

Great service, every time I needed questions they were answered. super satisfied

Moza Brasil
Brazilië
6 maanden gebruiken de app
DSers heeft geantwoord 20 februari 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

23 december 2023

So far the AliExpress app is working better than some other apps out there. The customer service is great. Amity just helped me map out a product and answered another question I had and showed me pictures along the way. I would suggest though that the customer service agents ask clarifying questions instead of assuming. For example, I was trying to save the mapping but was getting an error, instead of asking how far I've gotten in the process, Amity assumed I didn't know how to do it at all.

A Pet Store LLC
Verenigde Staten
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 3 januari 2024

Hi,

We are incredibly grateful that you took the time out to leave us a review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

23 april 2024

Emma at was fantastic! Knowledgeable and friendly, she made resolving my issue a breeze.

Ecomique
Canada
4 maanden gebruiken de app
DSers heeft geantwoord 25 april 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

8 januari 2024

Sherry was very helpful and provided useful information! But I think the app has some limitations and needs improvements.

Wey! Market
Verenigde Staten
12 maanden gebruiken de app
DSers heeft geantwoord 15 januari 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

7 januari 2024

I was frustrated all day trying to troubleshoot this all by myself , until I came across DSers 24/7 support system. Such a good for this type of work. And the representatives for DSers are quick and very much knowledgeable on all ends thanks so much !!Nephele such a great help with troubleshooting and sure much more. Thanks again!!

Baby Bubbles
Verenigde Staten
3 maanden gebruiken de app
DSers heeft geantwoord 15 januari 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

1 maart 2024

I had a question about the application and how it works and I was kindly helped by "Alice" and she clarified it quickly and efficiently, helping me promptly.

Lojas Off
Brazilië
19 dagen gebruiken de app
DSers heeft geantwoord 3 maart 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

11 januari 2024

In short, i am thoroughly impressed with high quality of your customer service. it has truly set you apart, the attention to detail and commitment to excellence have not gone unnoticed.
I want to specially thank Blanca. all the credit goes to her.

Emax
Thailand
Ongeveer een jaar gebruiken de app
DSers heeft geantwoord 15 januari 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

23 april 2024

Irena was very helpful helping me with linking my aliexpress account to my Dsers account! She helped me fulfill my order

FLUFFYBRUSHCO
Australië
21 dagen gebruiken de app
DSers heeft geantwoord 24 april 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

9 januari 2024

There was an issue with me connecting my correct email to their account. I can assess that they tried very hard to assist me and everyone was very polite included Aurora. My issue has been rectified and they also answered my other questions.

Chic & Posh Boutique
Verenigde Staten
27 dagen gebruiken de app
DSers heeft geantwoord 15 januari 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

1 april 2024

The interface is a little confusing, not as good as oberlo used to be, but managed to speak to Lucy through facebook and she helps to guide me through the difficulties i was facing!

Luvasmr
Verenigd Koninkrijk
6 dagen gebruiken de app
DSers heeft geantwoord 6 april 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team