Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
16 april 2024

I had an issue with the AliExpress website while trying to pay, so I contacted Dsers via Messenger. It didn't even take two minutes for them to respond, and the representative, Rfimp, assisted me and walked me through the steps via chat. I was able to solve the problem easily and quickly. Gratitude.

Pet Surfer
Australië
Ongeveer een jaar gebruiken de app
DSers heeft geantwoord 18 april 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

9 april 2024

Emma with DSers was super helpful in resolving a problem I was having. I had accidentally linked two accounts to my DSers account. She was able to walk me through the process and get everything cleaned up. Thank you!

CratenClick
Verenigde Staten
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 11 april 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

24 maart 2024

I had an issue with mapping today. Wasn’t expecting to get help right away. I connected with Aimee immediately. She messaged me! Sent me screenshots and videos of what exactly she did! I really appreciated that so I could figure it out myself the next time I came across this issue.

Thanks so much Aimee!! I really appreciate all your help. Quick, and very helpful and informative!

MomoByRain
Verenigde Staten
8 maanden gebruiken de app
DSers heeft geantwoord 25 maart 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

25 februari 2024

Great customer service. Aimee was very helpful in answering my questions and getting me to understand a process I was completely lost in. She shared screenshots and videos to help me find on my screen what she was referring to, which helped immensely. Should I ever need help again I hope I get her, because I know I will be getting great service.

DeadGalaxy's Diversified Space
Verenigde Staten
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 26 februari 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

1 mei 2024

I've been using DSers since I started dropshipping. The 24k+ 5 star reviews should be proof enough that this is the goto company to work with when dropshipping aliexpress products. Am I've only used the free version!

Today is another example of why I stick with them. I contacted support via messenger and immediately was helped by Wendy. I was looking at my options to move my store to Wordpress and Wendy took the time to show me exactly how I could do that if I decide to make the move. She didn't try to upsell me on anything, just showed me how to do this for free. To get the support so quickly and so friendly is exactly what I needed. So thankful for Wendy's help!

Amuse All
Verenigde Staten
2 maanden gebruiken de app
DSers heeft geantwoord 5 mei 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

22 april 2024

When i first started using this service it put me on the $19 plan so I wanted to cancel my plan because I didnt wnat it charging me that much anymore. I didn't know it had a basic free plan, but the customer service representative "Aimee" helped me choose a free basic plan to continue using the service. Thank you.

November Brown Fashions
Verenigde Staten
3 maanden gebruiken de app
DSers heeft geantwoord 24 april 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

22 april 2024

I had created test order as I am working with Shopify and Dsers for the first time. The test order went well but I was surprised to find that the order was awaiting processing on the Dsers site. I IM'd customer assistance and the person who helped me was quick and provided a solution as well as explained to me how this is supposed to work. I appreciate the quick response in addressing my issue.

Organica
Verenigde Staten
7 maanden gebruiken de app
DSers heeft geantwoord 24 april 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

9 maart 2024

I’ve been using the app for sometime. Almost a year. And while I haven’t starting selling I’ve found the app really easy to use. The functionality is great. I’ve learned so much since I initially installed the app and am discovering new features and resources all this time. I’ve had to reach out to support a few times and their customer server agents are really amazing. They are very patient and knowledgeable. Problems are fixed in just a couple mins so you can move on with your day. Today I spoke with Wendy. She was great! I’m able to keep the chat window open and so I can get help quickly. I’m looking forward to my workday with DSERS today and I know that Wendy will be there if I need her. Thanks Wendy!!

Epic Penny Pet Supply
Canada
8 maanden gebruiken de app
DSers heeft geantwoord 10 maart 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

22 maart 2024

5 star review! best service for any shopify app i have tried, literally within seconds a support staff super friendly Raphael helped me fix my problem. it was my first problem in months too! thank you Raphael!

FemboyFits
Verenigde Staten
8 maanden gebruiken de app
DSers heeft geantwoord 24 maart 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

12 maart 2024

I had trouble with my products SKU's and stock availability and was completely lost. When my first order came in,I contacted Sylvia and she helped me set up my products and how to fix such issues. It was one of the best customer support experiences I've had in a while, especially since she was only limited to chatting. Thanks again, Sylvia!

JEWEDARO
Egypte
4 maanden gebruiken de app
DSers heeft geantwoord 13 maart 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team