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The app is very good but the customer service is better. I had a very kind support from a person named Jully, whom was very patient and helped me with more than I iniciated to ask at first! Thank you again Jully!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Sherry was very helpful and provided useful information! But I think the app has some limitations and needs improvements.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Excellent platform to scale a business from a few products to a collection of them.
Great social team capable of fixing issue great and small.
Blanca gave me a cheaper solution to a big issue, and left me satisfied.
Thank you DSers
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
My very first-time fulfilling orders for my store... I am a newbie as it is and when I went to click fulfil order i had an error for all of my orders. Instant confusion and frustration. I reached out and within minutes I was chatting with someone and not a bot. Jenny was amazing. Calm understanding and so helpful. Her guidance allowed me to fix the errors and get my orders out to my customers. Thank you, Jenny, for making my day!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Je suis extrêmement satisfait de mon expérience avec DSers ! Cette plateforme m'a vraiment simplifié la gestion de mon entreprise de dropshipping.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
The app itself is not very intuitive when it comes to figuring out how to add products. For example some listings have too many skus and it took forever to figure out how to successfully add the products.
The customer service however is 5 + stars! Bruna from support was able to chat with me on Facebook messenger in real time and offer very thorough and helpful instructions that solved the road block I was facing.
Their customer service is top notch!
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Wendy was very professional, reactive and helped me a lot. The instructions were clear. Thank you :)
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I want to express my heartfelt thanks to staff Jenny for the amazing support they provided in helping me with my recent order. Their responsiveness, expertise, and dedication made my experience smooth and enjoyable. I truly appreciate the outstanding service!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Lucia was so helpful and patient while I explained the issue I was having. She was able to send me pictures and guide me through all the settings until the issue resolved. Thank you Lucia, you're the best.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Bin sehr zufrieden. Mir wurde alles Schritt für Schritt auch anhand von Screenshots gezeigt Mega
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team