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The best support team wow love the support they solving problems very quickly and full access of our account so they can help us very well and very cooperative
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I had many questions. I worked with Lucas and I got more than I had hoped for. Was very patient with me, gave me such good advice, helped me figure out my order situations and got me pointed in the right direction! Can't say enough about how helpful, respectful, patient and smart Lucas is!
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I recently got to chat with "Alice" over at DSers and, wow, what an amazing experience! Alice isn’t just professional; she brings a whole new level of care and attention to the table that you don't see every day. Every single question I threw at her, no matter how detailed, was met with speedy and super thorough answers. You can just tell she knows her stuff and - more importantly - that she genuinely wants to help. Navigating through the platform became so much smoother with her proactive and supportive approach. Massive thanks to Alice for making my customer service journey truly standout. Your hard work doesn’t go unnoticed and is so appreciated!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
so far so good, i had a little hiccup with my first order, but they were able to help promptly through chat
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I had an excellent experience with Lily's support in resolving my issue on DSers. She was incredibly helpful and efficient in addressing my concerns, and I greatly appreciate her assistance. A big thumbs up to Lily and the DSers team!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
DSers customer support via Messenger live chat was exceptional! We were having issue relinking the store - LUCIA was informative, patient and resolved the issue swiftly. Thank you Lucia for your help, very much appreciated :)
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
muito atensiosos
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
É um serviço excelente, que até fiquei preocupado pois na plataforma que utilizado de loja começo a emitir a mensagem de incompatibilidade. Ai entrei em contato com o suporte e fui super atendido pelo Watson e passou toda segurança que precisava.
Não há palavras para descrever o quanto esse plataforma me ajuda e muita outras pessoas. Eu indico e muito.
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It is an excellent service, which I was even worried about because on the platform that I use in the store, I start to issue the incompatibility message. Then I got in touch with the support and I was super attended by Watson and passed all the security I needed.
There are no words to describe how much this platform helps me and many other people. I indicate a lot.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I had the pleasure of working with Lily tonight. I found her to be very helpful and she was able to answer all of my questions satisfactorily. My questions were around mapping, which has been a thorn in my side and she was able to effectively help me through it. Thank you Lily
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team