Recensies (29.920)

Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
11 september 2023

I had a problem with some processing and asked for help, Lucas was the one who helped me, I confess that I was surprised by such agility, attention and politeness from this attendant, he deserves more than 5 stars! Congratulations and thank you Lucas!

AlexxCal
Brazilië
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 13 september 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

22 februari 2021

Thank you for your support! very reactive team and helpful ! thank you again! they solved my issues very quickly

Moncadeau parfait
Spanje
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 22 februari 2021

Hi Moncadeau parfait,

Glad to learn that your problem was solved! Thank you so much for the review of our customer service team and the appreciation of their efforts. We will continue making sure to provide an excellent service. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

12 oktober 2022

Helen, thank you very much for an exceptional service, with dedication and understanding, you are one and only, there is no one like you, thank you very much

THEMASTER
Israël
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 12 oktober 2022

Hi,

We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

30 maart 2021

Awesome app and most of all, awesome customer service. They help you in a few minutes to resolve every kind of issue you can have

YORAUS
Frankrijk
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 30 maart 2021

Hi YORAUS,

We are glad to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

20 oktober 2022

So far so good. I have just started using this app, but it does its work, however, the price conditions look very complicated to me.

Artedimo
Singapore
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 20 oktober 2022

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

9 oktober 2022

excellent help, walked me right thru it. and solved the issue that was at hand in a short amount of time

WoodsRoadCasting
Verenigde Staten
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 10 oktober 2022

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

Bewerkt 7 maart 2024

Updated Review March 2024: I had previously given 5 stars. At the beginning it worked well. If you are a store owner and you want to waste tonnes of time mapping and remapping products then DSERS is for you. I am actually paying their rediculous monthly fee to update my store inventory and keep it accurate for what? Aliexpress items have thousands of pcs yet DSERS puts my store stock at zero. What does that equal? Lost sales. I had high hopes for DSERS but honestly they need to really look at the way they manage their product mapping. I'd have paid a monthly fee to have a DSERS person keep track and fix my mapping issues. That to me is WAY MORE value added then their rediculous stock updates (that occur only once a day and also have qty limitations). I'm slowly moving all my products away from DSERS as I find it totally unreliable and definitely not worth the money. From their support people, I get a lot of the were so sorry for the issue we'll forward to our technical team - and then nothing happens. Such a waste! Save your money and time and spend it both elsewhere not on DSERS!

Pro Tackle World
Canada
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 29 november 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

We understand your feelings and the issue for the seach bar has been fixed already.
Please know that our update was a necessary step to improve things 10 fold for the future. We'll work hard to make sure we meet all merchants' high standards
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

10 augustus 2023

customer support, especially agent Sylvia was quick in responding and too fast in solving the problem, great job deserves more than a 5.

easyhaus
Italië
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 13 augustus 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

16 maart 2024

Very good Support, Nice, super helpful.

ShopHouse
Verenigde Staten
5 maanden gebruiken de app
DSers heeft geantwoord 17 maart 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

7 juli 2022

Very Fast and efficient response from the customer service "Aurora". I am very thankful and glad to have them for my business. They are fantastic!

Kiwikiste - Clothing Camping and Hunting Outfitters
Zwitserland
Meer dan een jaar gebruiken de app
DSers heeft geantwoord 10 juli 2022

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team