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GARBAGE APP CHANGED OVERNIGHT AND FUCKED UP ALL MY ACCOUNTS NOW I EVEN HAVE TO PAY FOR YOUR RUBBISH APP??? NO WAY!! MOVING TO OBERLO BYE!
Hi team！We are sorry that you have issue after we updated the version. The upgrade was notified to all users more than a month ago. If you have any unexpected issue, please feel free to contact our support about the issue you are having. And I believe that you would understand that it's a necessary step to make the app a charged one to provide all users better service. Even though, you still can use this app for free as we provide free version which is enough when you start business and make it profitable. We thank you for your understanding and sorry for the inconvenience caused. Have a great day.
This app is a joke!
the 5 star reviews here are fake! Do not install this app and waste your time with it. You'll definitely regret it.
Don't believe the reviews as they are fake. The 5 star reviews are fake!!!
I was trying to check my options with suppliers so I stumbled upon DSers. I think the various steps to importing products is a bit hassle haha other platforms allow you to do this in a few clicks so like the number of steps with this one as opposed to the others kind of made me lose interest.
Also it kept on showing 404 error and I tried refreshing so many times, but still no luck. A bit disappointing, hopefully user experience can be improved!
Hello, thank you for your feedback, it's always appreciated.
It actually takes 2 clicks to import a product from your supplier to Shopify, so i'm not sure what steps you are referring to, our customer service team would be more than happy to help you set things up if you find it difficult.
We are aware that our platform is not perfect yet, but we are working hard to improve things and welcome every critics in that regard.
I wish you a happy new year and lot of success!
Totally pointless app. All the settings you make (country of delivery, delivery time, etc.) do not match the actual information at the end. Waste of time!
Hellot BenTriAn,
Thank you for your comment, we appreciate all feedback.
May I ask what you mean about the settings? We understand that DSers is not as easy to understand as others platform when you just start with it, but our customer service team would be more than happy to help you set things up efficiently.
Our customer service is available 24/7, and the average response time is under 2 mins, you can try to contact them on Facebook Messenger via:
https://www.messenger.com/t/DSersOfficial
or via email at: support@dserspro.com
I'm sure they'll be able to help you.
Have a great day,
DSers Team
This app no inventory manage. After I import products to my shopify store, it went to Inventory managed by Shopify, the quantity show in my location. No wonder I created a shipping profile and setup rate will not show at checkout. It only show ship from my supplier not from this app represent location and sellers. That means, if Alixpress sellers change price and inventory, it will not updated my store. When I use Oberlo to import, it managed by Oberlo (Can't see the location), which I will be able to create shipping rate. Only Oberlo no good is it updated a watch that cost $2.90 to my selling price $0.02. I thought this app will be better, even worst!
Hi team ! Thank you for your review. The feature you need is available in DSers Pro version. We will roll it out to the public as quick as we can. Thank you for your understanding.
DECU ! J peut meme pas manipuler mes commande librement. Tout est bloquer pas moyen de faire un retour en arrière
Hi there !
We are sorry that you got issues when using DSers.Please feel free to contact our customer service to get help on Messenger. And we would also like to share our blog about how DSers works.Please click www.blog.dsers.com. Hope it's helpful to you.Have a nice day.
não consigo entrar, fica dando erro, e na hora de trocar senha fala que não pode ser registrado
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
needless to say, PLEASE HAVE YOUR COMMUNICATION OPEN FOR ALL USERS. im not a facebook user myself... man, ive go through accounts
Hi there！ We are always open to all users to communicate. You can find email contact on Shopify app page, on our homepage. If you are normal user who is really willing to communicate with us, I believe it's not hard to reach to us. This is our email support@dserspro.com. It would be great if you could update your review . Thank you.
i am confused and overwhelmed in steps there are so many things I need to do at first. I am a beginner here please help I am currently building store to with Shopify will hire a web designer which I have soon. for me to use this, I also need to download extension for chrome and this app?
Hi there ！
Thank you for using DSers. And sorry to hear that you are having issue to use DSers. Could you please contact our support to describe your issue ? We will help to check when team is back to work.You can reach out via Messenger or email :support@dsers.com. Please feel free to let us know
Can't even filter out of stock products or replace it customer service makes you repeat 3 times over grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Hello,
Thank you for your feedback and the idea to improve the the filter feature.
We'll take this in consideration and we'll try to implement it in the near future.
If you have additional suggestions, please feel free to share them with us, we're always open to new ideas.
Have a great day,
DSers Team