Avaliações (29 851)

Avaliação geral
5
Pontuação por nível de classificação
  • 98% das classificações são de 5 estrelas
  • 1% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
31 de maio de 2022

I had to migrate from oberlo to this. I couldn't even migrate and customer service never got back to me. bring back oberlo.

The Cured
Estados Unidos
12 days usando a aplicação
Questão respondida por DSers 31 de maio de 2022

Hello!

Thank you for your feedback.
Could you tell us how you tried to contact the customer service, and what happened when you tried to migrate?
We will try our best to fix all issues you may face!

19 de julho de 2023

It keeps saying my DSERS app is "Unsupported" on Shopify. DSERS needs to update their app. I tried to reach out, but I received the same automated response. Beware new users using DSERS. If you download the DSERS app now, it will not be supported by Shopify's newest API's because DSERS needs to update their app.

EyeCandy
Estados Unidos
12 days usando a aplicação
Questão respondida por DSers 23 de julho de 2023

Hello,

Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.

DSers team

14 de dezembro de 2019

what is the purpose if I can do this directly on aliexpress? this wiill take me time so set up if have thousands of items in store?

Maria All day
Filipinas
11 days usando a aplicação
11 de abril de 2023

O app apresenta erros ao fazer a vinculação da loja on-line ao AliExpress. Direciona para outra página e não conclui o processo de vinculação. Tentei desinstalar e reinstalar novamente e não resolve o problema.

Ótima escolha
Brasil
10 days usando a aplicação
Questão respondida por DSers 11 de abril de 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve met this issue.

It seems that your AliExpress account is currently under investigation, hence the the issue you met.

Please contact our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

25 de janeiro de 2023

I'm giving zero star ,I'm asking so so so many tomes for help by no one give response to me,I always lost my orders I lost my customers because of dsers bad service they don't proceed my orders to complete i try to sync order with aliexpress I try to request for order fulfilment but notching works my all orders are still incomplete.very very very disappointing

zuzu'world
Índia
9 days usando a aplicação
Questão respondida por DSers 27 de janeiro de 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

23 de maio de 2022

Do not recommend. Had to migrate from Oberlo due to them retiring the product. Disappointed that Oberlo actually suggested it as I have had nothing but issues with it. My biggest concern is that you will not get price sync updates or notifications on any of your products unless you have actually purchased the product via Dser. Which totally defeats the purpose of drop shipping. Still conversing with Dser to find a solution. Very disappointed with product.

craftoutletshop
Austrália
8 days usando a aplicação
Questão respondida por DSers 2 de junho de 2022

Hello craftoutletshop,

Thank you for your comment and helpful feedback.
We are working to improve this and will make sure to keep your ideas in mind!
We are different from Oberlo, but we try to provide the best service possible, please don't hesitate to share your thoughts if you have more suggestions!

DSers Team

15 de junho de 2022

I will be deleting this app. No where near as good as Oberlo for my store. I have had nothing but trouble. prehaps if you have nothing but dropshipping products it may be useful, but if you have a mix of your own physical products and dropshipping its awful. It syncs ALL of your products from your shopify store and if you dont want to see them on DSERS you must one by one cofirm to hide them on DSERS, in addition to that it takes forever to sync with Alibaba. with Oberlo, you hit sync and it happened immediately.

Rubenesque Rider
Austrália
8 days usando a aplicação
Questão respondida por DSers 15 de junho de 2022

Hello Rubenesque Rider,

Thank you for your feedback.
I understand that DSers and Oberlo work differently, and that it may take some time to set things up. Please understand that we're trying to improve things.
In your case, it's hard to judge, from a technical point of view, which product is physical or not, and while it may take some time to manually "Hide" a product, once it's done, you don't have to do it anymore.
I also want to clarify that DSers synchronize things automatically, so you never need to worry about syncing manually.

I hope my answers helps, if you have some suggestions on how we can improve things, we would greatly appreciate them.

DSers Team

10 de abril de 2020

preciso de ajuda para desconectar uma loja do dsers pois não estou conseguindo pelo proprio app, não

NB WEB STORE
Brasil
8 days usando a aplicação
Questão respondida por DSers 12 de abril de 2020

Hi there! Thank you for reaching out. Could you please contact our customer service first to get help? Any details about your issue would be very helpful. Please contact support@dserspro.com.

20 de abril de 2023

Absolutely horrible customer service experience from Jessica and Barrett. Jessica will literally argue with you when you have an issue with the APP and insist that you don't when in fact you do...which then later realizes that you in fact have an issue...after going back and forth with you. Then Barrett over here is just plain rude and detached from his job. No personality whatsoever is condescending and is extremely unhelpful, to say the least.

Little Pet Accessorries
Estados Unidos
8 days usando a aplicação
Questão respondida por DSers 20 de abril de 2023

Hi there
Thank you so much for taking time to write this feedback to us.

We're sorry that you had such experience here

From your feedback, we found there's some aspects on which our support team need to be improved:
1.Knowledge of SEO
2.Improve the language. Our team is not native, and it may sometimes create some issues while discussing.

We will keep improving our support team service in order to have our users' questions solved appropriate

DSers team

26 de maio de 2023

não esta indo para o aliexpress, esta indo para o alibaba, não to conseguindo importa o produto para minha loja

liverzem
Brasil
7 days usando a aplicação
Questão respondida por DSers 29 de maio de 2023

Hi there
Thank you so much for taking time to write this feedabck to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team