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Had a problem with tracking numbers and Zoe explained and solved the issue. They have a nice customer service
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Issues with the app I needed support on were for importing product lists from AliExpress which it will not do as a complete list but only 1 at a time. Without getting the product to Shopify I’m in tough shape but I got some work around. There also is a push to FSer button Crome extension to push products that only works on PC’s but not iPads using Chrome. They need to work on this!!! As to support… We all need help and support in our lives when encountering new things and new processes and I am pleased to report that I’ve received both from Shopify Support gently guiding my journey between AliExpress, DSer, and Shopify as each piece connects and changes in one can affect the other. My chat support agent was Eden who was both extremely knowledgeable and best of all patient with me to a fault. Giving credit where it is due… If you happen to get Eden when you need support you are in great hands!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
atendimento do Lucas torno meu problema mais fácil de se resolver
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Muito bom, recomendo, e é isssooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Hi,
Thank you for your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Jessica supported me after a new migration over to the software - very helpful and quickly resolved my issues.
Very practical and easy to use once you understand how it works. However the explanations are not always clear. Luckily the customer service is there and is efficient in solving the problems encountered. They don't just answer the question, they look for a solution to the problem. Clearer and more detailed explanations on certain points would be appreciated.
Good application overall but can be (slightly) improved.
Hi Marc & Brent,
Thank you so much for your review of our app and customer service. We will take your suggestions into consideration! We are grateful that you took the time out to leave such a thorough comment to us. We will keep improving DSers on providing the best dropshipping experience. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Very convenient app and makes sourcing very efficient but there is one issue as while mapping it doesn't update the price of the product we are sourcing properly
A little glitchty sometimes. But overall, great experience! The customer service via live chat was amazing and super helpful too.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
LENA DISPONIBILE E GENTILISSIMA MI HA AIUTATO IN QUELLO DI CUI AVEVO BISOGNO CON PAZIENZA E VOLONTà GRAZIE MILLE
Hi,
Thank you for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I had help from Catalina. I needed some help with my account and she helped me very good and replies quickly.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team