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Had some questions on my orders. Had contact with Alice, she helped me very quickly and nicely even had some recomandations for me. verry happpy !
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Easy to operate middleware that seamlessly connects Aliexpress with Shopify and automates most of the repetitive updates/syncing required. The software allows you to easily push Aliexpress products to your Shopify store automatically, changing things like price, photos, variants etc in-app before they're pushed.
I did experience one small ordering issue with regards to prices not coming across from DSers to Aliexpress in Australian dollars, but Support was able to fix my issue in less than 15 mins from contact to resolution. Very impressive.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
i had some trouble starting off when i went on the live chat for assistance "Holly" came to save the day. she guided me with any questions i had and solved all my problems i needed help with
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Service by Emma,
Emma did an amazing job I could not fault her at all, super quick answers and had the exact answers I needed, Emma fixed my issues perfectly thank you
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Jully was incredibly prompt in her response and provided exceptionally useful information. I greatly appreciate her assistance!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
A BIG 5 stars to Sandy, who really saved me as I'm new to this. She understood very fast what my problem was. I'm feeling less stressed now, and my client will get his item.
Thank you so much.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Updated Review March 2024: I had previously given 5 stars. At the beginning it worked well. If you are a store owner and you want to waste tonnes of time mapping and remapping products then DSERS is for you. I am actually paying their rediculous monthly fee to update my store inventory and keep it accurate for what? Aliexpress items have thousands of pcs yet DSERS puts my store stock at zero. What does that equal? Lost sales. I had high hopes for DSERS but honestly they need to really look at the way they manage their product mapping. I'd have paid a monthly fee to have a DSERS person keep track and fix my mapping issues. That to me is WAY MORE value added then their rediculous stock updates (that occur only once a day and also have qty limitations). I'm slowly moving all my products away from DSERS as I find it totally unreliable and definitely not worth the money. From their support people, I get a lot of the were so sorry for the issue we'll forward to our technical team - and then nothing happens. Such a waste! Save your money and time and spend it both elsewhere not on DSERS!
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
We understand your feelings and the issue for the seach bar has been fixed already.
Please know that our update was a necessary step to improve things 10 fold for the future. We'll work hard to make sure we meet all merchants' high standards
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Jenny from DSers was very helpful. Provided all the information I needed on how my first few orders should work. She was very patient and explained everything clearly with screenshots. Their platform and support is 5/5!
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Alice helped me solve a problem that I was struggling with for half a day, literally in two minutes. Thank you very much.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
DSers is very easy to use and the customer support is wonderful. I've needed it a few times and they have always replied straight away and gone above and beyond. I spoke to 'Lucy' during my last help messenger chat and she was extremely helpful, kind and patient with me :)
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team