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Your app becomes the worst and your service is even worse than your app !!!!
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. We'd be glad to glad to hear what you think we could improve.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Since the upgrade on Sep 12, DSers will process the order to AliExpress. It successfully gets there an I pay for the order. BUT the order simply disappears and is no longer in DSers...Not Awaiting, Not fulfilled,... NOTHING
I now have to monitor the orders MANUALLY....and do shipping fulfillment MANUALLY ... They didnt upgrade their system, they JUST BROKE everything.... DID THEY TEST ANYTHING?
I have submitted emails with full descriptions and screen shots and I get NO ANSWER
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Ali Express is awful. Not dependable. Your whole store can be ruined. It's impossible to run a business using this as your source. Some problems you will run into is Vendors showing items in stock when they are actually out of stock. You may not find out until your shipment is overdue or if you ordered two items from the same vendor they send one and not the other because it's out of stock. Lucky for me I order the product for myself first to avoid problems with my customers. If the product isn't good I don't add it to my store. Too many issues. Their top priority is to get your money first. Expect to be sent anything or incomplete orders and it's your word against theirs. It's not easy getting ALL of your money back when issues arise.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
i was using orbelo with the best features since 2016 , this app have to make me pay features that orbelo was providing for free. shopify took over the service ? we are already paying for shopify & still have to pay for this ?
Hello StrapMeister,
Thank you for your comment.
With DSers, you get the same features as you did on Oberlo, and more.
Please contact our customer service team if you feel like some features are only available for the paid plan and shouldn't.
We'll try our best to provide the bet service possible.
DSers Team
Dsers has been completely bug since the September 12, 2023 update. My orders made before the update are no longer updated, and I have to find each order on Aliexpress one by one to update them. What's more, to place a purchase order, the Dsers service doesn't work at all. I've tried to contact support, but so far there's been no response... Everything was working so well before this damn update...
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
3 days and my problem is yet to be resolved.
Hello,
Thank you for your feedback, we have reviewed the issue and found some internat communication that could be improved and we will make sure that this doesn't happen again.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I'm updating my review by giving a one star to this app because of the following:
1- Whenever I have an issue with aliexpress, Dsers refuses to provide a help for me stating that I have to deal with ali express myself although we are customers of DSers, not with ali express, accordingly DSers should provide the assistance. I had 2 issues with ali express, the first one I was not guided by ali express support properly so my problem didn't get solved. The second issue is about GTIN, I asked DSers support about it, they immediately replied that I have to contact Ali Express, actually it is impossible to get our problems solved by ali express. Originally we are dealing with DSers, not with ali express, so DSers should help, but they don't at all and they insist not to help.
2- Price update is always and since ever delayed, I make price update manually which consumes a lot of time and waste my time, I complained many times about this issue, they always say that they do update prices daily for one time, but this is not true, I noticed that sometimes prices are not updated for days and days.
3- Stock update is not proper, they claimed that it is from supplier that suddenly they make stock zero, that's why I see stock is not updated, yes this could be for some products, but I also noticed for other products that stock is updated on supplier's page but in my shopify store is not updated, which means that DSers is not updating stock properly.
To be honest, yes they have many disappointing issues, on the other hand, there support for other issues are good, they reply to you immediately even if they don't solve issue at the same time, but at least, they reply and if you insist they make things faster, this is comforting somehow.
I noticed that the app is not getting stuck like before, it becomes faster, which means that they are working to make the app better.
Yes I recommend this app very much, except for the above issues, mainly the Ali Express issue, other issues I mentioned they are annoying yes but somehow I managed to spend time to do them manually.
Hello Blackzee,
Thank you for updating your review with details, it's really useful for us.
Let us give you some feedback on each point you raised.
1-Concerning issues with AliExpress, we are helping our merchants as much as possible in dealing with issues with them, as we do have some contacts with the platform, but we are two separate companies, and we have to rely on their customer support team as well to fix some issues, like the ones you mentionned. The GTIN number, for example, can only be obtained on the AliExpress platform. We will try to create a better streamlined connection with their team to help whenever is possible.
2-We do update daily, if you found an issue, please report it again, we'll make sure to double check it.
3-Sotck update can be tricky, as sometimes AliExpress supplier simply stop selling certain products all of a sudden, for various reasons, so the stock can go to 0.
Thank you as well for the kind words about our suport team, we really appreciate that.
Best,
DSers team
Myra was so helpfull and commited to answer all my questions! Thanks a lot!
Update 1: But Dsers itself works poorly, many of the features only do what they were supposed to under specific conditions, prices sometimes are not correctly imported, shipment prices cannot be included in final prices (only in a specific situation).
Update 2: prices keep not being correctly imported. Instead of trying to understand, recognize and fix the problem, tech support try to convince you that the app works showing how to configure it by the book and repeating the limitations.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
app not working properly totally waste of time. Improve your application design and and review your app functionality . Its not oberlo alternative
Hi dear team!
We are sorry to hear that you are facing issues. It seems that your AliExpress account is not linking to your DSers account anymore. The authorization will expire every 3 months. Please relink as the pop up window reminded. You are very welcomed to contact support to get help. It's very easy to reach out either via email or Messenger. Happy dropshipping with Shopify and DSers. Have a nice day!
DSers team