DSers‑AliExpress Dropshipping

Very poorly trained customer service. I wasted so much time and they were not able to fix the pricing error I was facing. So I tried to figure it out myself and changed the setting and found improvements, meanwhile, I used my limit to manually sync the pricing. I contacted the support and told them about the issue and mentioned that it is my first month with them. They did not update the price based on the new rule I set, neither they gave me more credit so I can do it on my own. I wanted to upgrade to the next subscription. I wont mind upgrading to next if I know that I will be using this feature more than the limit in future.

Terrible costumer service. The hole app is still in beta. Eventhough the app is helpful, whenever you need something from support it will be painfull

After their most recent "upgrade", my previously product mapping, order data, settings are mostly wiped out. My store has over 200 products. I cannot process orders and run my business right now. Chatted with "support" and they said a ticket is opened for me and I need to wait 3-8 days for a reply, because their tech staffs are on vacation. Are you kidding me? Rolling out a super buggy upgrade when everyone's on vacation?

Update: A day later, nothing works after the upgrade, orders disappear, orders get stuck in "awaiting fulfillment" section. products randomly get moved to "unmapped" section. This separating aliexpress orders into "Aliexpress" and "unmapped" is a garbage idea that's causing 90% of the issues. Dsers app is a complete mess right now. Borderline unusable.

Recebi uma notificação que o app estava indisponivel e que não estava funcionando corretamente. Então desinstalei-o e instalei novamente, assim que fiz perdi todos os meus produtos já sincronizados... O suporte não responde e muito menos avisaram da consequência de assustar os usuários desse aplicativo !! Demorei meses para sincronizar todos os produtos e os perdi em questão de segundos! Nota 0 sem mais

When I started my store I was impressed by the help from Dsers. However, as time went by I often wondered what they actually do with each order and wheteher ot not it is worth using their service. Basically they only allow you to import products from Aliexpress and match them to your orders. As far as after sales support, it is non-existent. I had an issue with a supplier who did not ship the item but marked it as shipped with Aliexpress. Dsers wre not interested at all and actually gave me incorrect information. Aliexpress would not accept a cancellation because the seller had marked it as shipped. So I would strongly advise against using Aliexpress and Dsers -when things go wrong they both wash their hands of all responsibility. I had to purchase the item again in a different name to fulfill my customers order and write off the amount paid to the seller who lied. Choose a genuine fulfilment service who will manage your orders and tact responsibly when things go wrong.

Business owners beware. Sellers from china will purchase from your store under an American name and afterwards will harass you that the item was not delivered. They demand you for a refund and will not stop calling and leaving you messages that they want the refund. I caught on to this after the seller used the same American name for two separate orders but the billing name def Chinese name. I do not recommend any Drop shipping app unless its within the USA because you are nothing but their competitors.

La verdad que muy mal porque nunca sabes si le llego la mercancía al cliente o no, si quieres saberlo tienes que pagar, debería ser esto gratuito porque es algo fundamental como vendedor.
The truth is that it is very bad because you never know if the merchandise has arrived to the customer or not, if you want to know you have to pay, this should be free because it is something fundamental as a seller.

I don't understand what the need was to upgrade the system when everything was working perfectly fine! For no reason they decided to make changes and have created a mess! Suddenly, they have created new tabs for aliexpress and unmapped orders which creates more work because you can not place order from unmappped orders tab. As soon as you manually add a new supplier, it goes to a different tab and you need to place an order there! Seriously looking for an alternative now!

I am having trouble importing the products into the store ..........................................................................................................................................

Update: Do not trust these people, today i talked to them again they are completely useless and liars.

I was told that I would be contacted by customer service, did not happen. After the upgrade everything got messed up, all the inventory gone, mappings gone, orders gone. It is completely bad and I am going thru all the mapping and orders one by one, for 1000 skus. I do not appreciate this and will probably switch if I find something else