DSers‑AliExpress Dropshipping

It is months later and this App still is difficult to navigate. But thanks to Jessica I had a great support experience. This makes it a decent app to use hence I improve my rating.

dsers est génial, .je suis très satisfait du service client, Myra était très à l'écoute et efficace.

Hello everyone, I was about to process an order on Dsers and intended to switch to a new supplier for my product, but I accidentally clicked on 'process payment'. I didn't want to proceed with this supplier, so I contacted a support representative named Rin. Not only did he help me cancel the 'awaiting payment' status so that I could change the supplier, but he also taught me how to do it. Thank you so much, Rin, and the Dsers team. Now I can sleep peacefully knowing I'm in good hands.

Good customer service. Ruby is very helpful in solving all my problems. She is very responsive with detailed instructions. So you don't have to worry if you are the beginner of doing this.

Neva was so great and helpful in getting me through my first order! Great customer support and ready to find a solution for all of my questions. Thank you!

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.

This app is really nice ! A must-have, they will beat the competition as they do everything in better !

Very fast and problem solving help with questions about DSers. Many thanks to Lucy for the good service!

They response quickly and they do their best to help. I did not have a big issue but they were happy to help and solve the mess . I am thankful to deal with them and appreciate their support . The only thing i'm not happy with, is the communication with AliExpress suppliers is going very slowly, which is unhelpful at all. The supplier should be ready as soon as they can. I understand the different timing, even is not that big different, but still annoying . Hopefully you can help with this matter . Thank you for being there to help me .

The application is simple to use . and they have a great customer service !!! They help me to understand the process between shopify and dsers