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Support is fast and helpful.
But prices are exactly same than Aliexpres public prices, there is no discount for dropshipping model business.
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you ...
La communication n'est pas facile malheureusement. La personne n'a pas compris ce que je demandais et c'est finalement moi qui ai trouvé la finalité du problème.. Je remercie quand même cette personne de m'avoir consacrée du temps.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could ...
Vivian excelente no atendimento.
Hi there,
Thank you for your review, all feedback is important to us.
Please drop our customer services team a message via on any below methods if you need any more help.
...
The attendant was very attentive and helpful. However, she was unable to resolve the problem.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could ...
En attente de résolution de problème, je reviendrais changer l'évaluation quand ce sera réglé ! Pris en charge par Bruna
Hi dear Ma Culotte Menstruelle !
We are so sorry that you are facing issue currently. Team has been communicating with Ali team since we got your feedback.
As you mentioned, ...
não funciona 100% - mas os atendentes sempre resolvem com presteza e rapidez. A jenifer é excelente!
Hello Maju Store.
Thank you for taking the time to leave a review.
Could you share your thoughts on what we could improve?
This would help us to make the experience even ...
Just migrated to Dsers. unsure yet of the usefulness of app. have yet to explore further. A pleasant experience I had with Dsers was my encounter with their staff Ms Jenny Bayat. She had been very helpful & professional in her approach. Sincerely it was a pleasant experience! Importantly I managed to rectify the migration hiccup issue thru her help. Thk you Jenny & Great Job! Thk you also Dsers! ...
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. ...
I used this app after previously using Oberlo. I think this app is not as easy or to use user-friendly, but the help section and customer service has been acceptable so far. The most frustrating thing for me is I have tons of items on my store that I source from a POD app and not AliExpress, and now I have to go find all of these on DSers and "hide" them from DSers to complete my order ...
Hello,
Thank you for your comment!
We understand the DSers is a bit different from Oberlo and might not be as user friendly at first.
We'll work hard to try and improve ...
After having the Basic version more than 1 year we move to the paid Advanced subscription as it promised a better tracking service of Aliexpress tracking numbers, sadly that option never fully work as every time the supplier changed the tracking in AliExpress DSER didn't make the proper update in our web, they told us the only way to keep the tracking updated is by using the extension in chrome ...
Hello!
Thank you for your comment.
We know we say that a lot, but every feedback matters!
We are sorry that this issue is taking a long time to get fixed.
Our tech team is ...
Since Oberlo was sunsetted and Dsers introduced this app has proven to be very useful but it really needs to be updated so that it is supported by shopify.com I've so many products linked through Dsers and AliExpress the flow needs to be more synchronized so it doesn't take up so much time.
Hello,
Thank you for your review, every feedback is important to us.
Could you give us more feedback about what you mean? Do you think our synchronization from Shopify to ...